Same problem  will load only to 50% then error message

Dear Jarls,

Thank you for your messages!

We are sorry for any inconvenience caused. We are already aware of the issue and are working to resolve it. We assure you that our technicians are doing their best to restore the game.

We hope for your understanding.

Ivar Marksman said:

Dear Jarls,

Thank you for your messages!

We are sorry for any inconvenience caused. We are already aware of the issue and are working to resolve it. We assure you that our technicians are doing their best to restore the game.

We hope for your understanding.

Hi Ivar, thank you for your support. 

I have some question, maybe not only me, about the issue of yesterday. I will appreciate if it's possible to have answers.

Issiue: Impossible to login from Browser and mobile app from after 6:00 PM UTC to near 10:00 PM UTC  - 5  May 2020

During an event such as FURY, not being able to log in for more than two hours resulted in the loss of resources and troops for the unfortunate, the winning of points and looting for the lucky ones who were already in the game.

Questions:

1. What action you will take in relation to the issues occurred?
2. Is it possible to imagine the cancellation of the event to repeat it later?
3. Who have lost resources and troops will be compensated in some way?

Please let know what action or if you will take action.

Thanks for any information you can share about.

    Dear Jarls,

    Thank you for your messages!

    We are sorry for any inconvenience caused. We are already aware of the issue and are working to resolve it. We assure you that our technicians are doing their best to restore the game.

    We hope for your understanding.