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shield disappearing while days still left

shield disappearing while days still left

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Apr 16, 2020, 02:0404/16/20
01/17/19
2

shield disappearing while days still left

This has happened twice in 3 days on my account.  Luckily I was online this time so I put up another 3 day shield.  But I lost 3 days and 9 hours on the shield that disappeared.   Two to three days ago I was not online and lost all my troops and rss's.  When will this be fixed so I do not lose shields in the future!


Thanks in advance!


Racot02
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290
Comments
2
Comments
Apr 17, 2020, 10:0104/17/20
10/22/19
5
Hi,

It happened to me today too. I had a shield for a few more hours. Suddenly I am attacked and placed in another place in the kingdom.

Apr 17, 2020, 14:4904/17/20
01/11/17
4649

Hello, Jarls!

We understand how important this issue is.

Please provide me in PM with the following information so our specialists could resolve your issue as soon as possible:

1. Specify the date and approximate time when you activated the Peace Treaty item.

2. Provide us with the screenshot of the Battle report of the first attack on your Town. Please note that the date and time of the attack should be clearly visible on the screenshot.

We process each request individually and will start investigation as soon as we receive the requested information.

I am waiting for your reply. Thank you in advance!