Apr 12, 2020, 17:3304/12/20
Dear Jarls,
Thank you for providing us with this information.
We are already aware of the issue and are working to resolve it. Please note sometimes it takes a long while to solve the issue.
You will know that the issue is resolved in the News section in the game or in one of the following updates.
We will contact you if we need any additional information.
Just remember, we're always here to help with any questions concerning our app. Thank you for your understanding.