Minnora said:

I spent money ($9.99) on Vikings War of the Clans for the first time today, and the result was very disappointing. My credit card was charged, but I never received any of the promised gold, boosts, etc within the game. I reported the problem on the game's Help page, but after over seven hours of waiting I still have received no response. Is it because it is a Sunday? I am going to dispute the charges on my credit card if I receive no help on this. Makes me very disillusioned with playing the game at all. 

Hello, MINNORA :)

We want to help you. Please tell us your game ID (Menu-->About the game) and send the screenshots of the receipts. The payment receipts should include the following information:

• The date of purchasing the bank offer;
  
• The name of the application in which you purchased the Offer;
  
• The amount of payment.

You can find the payment receipt in your e-mail or you can look through your Purchase history by completing the steps given in the link below:

1. For Google Play https://support.google.com/googleplay/answer/2850369?hl=en
   
2. For iTunes https://support.apple.com/en-gb/HT204088 For getting more detailed information, we recommend you to follow the specified link from your PC.
   
3. For Facebook https://en-gb.facebook.com/help/220279601335568?helpref=uf_permalink
   
4. For Plarium, having received confirmation from your payment system.

We process each request individually and will start the investigation of your request as soon as we receive the requested information.

Looking forward to your reply and thank you in advance.

I bought a package, I gave them all the details but they still day that they don't have enough infos.

In my case I be bought the package and even if the game recognize that I have bought it because I could not buy another one and Google confirmed the pay I have received some parts of the gold next day. It might not be obvious but the promised resources have been delivered but there are scattered in the game, you must know very well the menu and where are thing in order to use them.

Sounds to me like you might have got everything that you bought.

Andre Bernard said:

Brought a pack for 4.99 today and have not received a thing I tried logging out and back in it said my purchase was successfully done but still have not received anything please sort out asap as this is affecting my mood and gameplay 

Hello, ANDRE BERNARD :)

Please tell us your game ID (Menu-->About the game) and send the screenshots of the receipts. The payment receipts should include the following information:

• The date of purchasing the bank offer;
• The name of the application in which you purchased the Offer;
• The amount of payment.

You can find the payment receipt in your e-mail or you can look through your Purchase history by completing the steps given in the link below:

1. For Google Play https://support.google.com/googleplay/answer/2850369?hl=en
2. For iTunes https://support.apple.com/en-gb/HT204088 For getting more detailed information, we recommend you to follow the specified link from your PC.
3. For Facebook https://en-gb.facebook.com/help/220279601335568?helpref=uf_permalink
4. For Plarium, having received confirmation from your payment system.

We process each request individually and will start the investigation of your request as soon as we receive the requested information.

Looking forward to your reply and thank you in advance.