I was not credited AND I was double charged for a Bank offer.

I wrote to support and they did end up crediting me for the initial purchase... Two days AFTER it was actually needed. They never addressed the second charge though. Do I submit a new ticket for this? Should I reply to the first ticket again? Or... Should I just have Apple refund the purchase? 

Also, much of the gear I crafted that disappeared a few weeks ago never did return. Specifically, I'm missing the entire hero set I created for building on two accounts. I was told not to reply to the support ticket as the problem was being addressed, but even though the items missing from the forge finally showed up, my building gear never resurfaced.