Just a question, on what planet are you ?
Not Mars for sure, there the lag is between 4 minute minimum and 24 minute maximum...
Not Pluto too, lag is only 4.5 hours...
And it must be a place very cold, near absolute 0, for slow down your internet connection so much...
Anyway, as somebody else wrote in a other topic, plarium make discrimination... support is only for human living on earth... you being a alien from far away, you don't apply for the help giving by the support team...
OK, was joking... more serious now...
it have already happen that cities are not teleported back in home kingdom after the end of a event and that city stay stuck in ennemy kingdon... have a few case in this forum... usually, plarium send the lost city back to home once the owner of the city complain...