Your question is a bit vague, it's unclear if it is something you don't know how to do, or it's a technical problem, in which case, as Ivar will tell you,needs to be referred to the team via a ticket.
The game is currently under maintenance, so I cannot check if there are VIP level restrictions, and as I do not have that many, I do not know how the batch system operates, but remember a recent topic, about ' how many tasks can be processed at the same time?'