Sep 19, 2021, 01:4009/19/21
Hi itchyB! The purchased Skin should be shown in the Skins tab of the Palace. If it is not there, please inform our Support Team: https://vikingsweb-support.plarium.com/web/en/problems
They will check the issue👍
If it is a hero skin, click on your hero's portrait in town view and then on "Skin" (top right). Now a number of available skins appear and the one you purchased will be at the top left. To wear the skin you need a "Change Hero's Appearance item - you almost certainly have plenty. Now you click on the skin you wish your hero to wear and click on "Apply". Voila!