Plarium being unfair

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Arch Keller

Apr 14, 2021, 10:3504/14/21

06/19/18

Plarium being unfair

i Have had occassions where a malfunction in the Plarium platform has caused me to suffer losses of troops, boosts, etc. Plarium will investigates when this happens and will arbitrarily credit back what they feel is adaquate reimbursement for the lost items.

in these cases, i would think that you would want to indemnify the player, I. E. Put them back in the same position they enjoyed before the Plarium malfunction. Actual experience has shown that you refuse to make the player whole and force them to accept less then the actual loss sustained. Can you please explain why you refuse to credit back the actual loss?

Comments

Ivar MarksmanAdmin

Apr 14, 2021, 11:5604/14/21

01/11/17

4649

Hello Arch keller! Please note that all technical questions are proceeded by our in-game support channel. Please contact our support specialists through the "Ask a question" button on the home page of our official Game Guide by the following link: https://support-portal.plarium.com/en/vikings-web/faq.
Our specialists will provide you with the necessary help.

Thank you in advance!

Arch Keller

Apr 14, 2021, 22:5304/14/21

06/19/18

There is nothing technical about this question. Its a matter of company policy and basic fairness.

KROW

Apr 15, 2021, 00:3104/15/21

Apr 15, 2021, 00:39(edited)

01/31/18

342

Seems that's a technicality.

I am guessing that no one that can deal with your problem is directly connected to your gripe.

You are reliant on someone here, or the technical people, passing it on those that can answer,and would do so, and make good what you feel you have lost.

The games been a problem lately,lagging really badly,with the return of sticky map scrolling, unwarranted and unwanted messages flashing up causing needless delays.

The rush as the competition was closing making it even worse, likely caused me to not win my match.

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