What they might mean is, the points you put in have to be spent on the whole clan's needs.and you cant get out all what you put in.
Could be, we want to get other things with the clan points ,and we have to decide what to get ,which is fair enough,up to a point,unless the chief and elders are taking you for a ride,and servicing their personal needs instead,of you and the clan.
Ideally the membership ought to know what the points are being used for,what % is returned to the members ,and what % is spent on the whole clan development etc, otherwise its a blind tax.
At palace 35 I would have thought you must have been playing long enough to know how the store works.
If not ,to try to clarify.
When you do the tasks, or click help, you collect an equal number of loyalty points and prowess points.
The prowess points are used to put items in the store, which members can buy with the loyalty points.
The clan leaders cannot spend more prowess points than they have.
The members cannot spend more loyalty points than they have.
If you ask for clan refreshers and they put one in the store,and someone else sees it and gets it first, then that's a problem for you.
Tasks refreshers are quite expensive items and can be wasteful.
It costs the same amount of loyalty points no matter what the members palace level is, but if someone with a low palace level gets it, then it will not benefit the clan as much as someone who gets the maximum number of tasks.
When it comes to the quests ,you don't have to do them, but just a carrot to get you to do them, so players will keep going for the rewards and hopefully buy extras from the bank, to keep up with ever increasing demands for more.