Kumas Dad said:

Hi all.

Can someone please explain to me why all my gold (approx. 8.8 millions) just disappeared overnight (during logins)?

Any information is much appreciated.

Thanks.

Dear Kumas Dad,

We understand how important this issue is. Please provide us with the following information so our specialists could resolve it as soon as possible:

1. Specify the date and approximate time when you noticed that the amount of Gold had changed.
2. Specify the approximate amount of missing Gold.

We process each request individually and will start investigation of your request as soon as we receive requested information.

We are looking forward to your reply. Thank you in advance.

A few days ago.I found I had no dragon rings in my stock, and I am pretty sure the day before,I had 26 old stock ,plus some new stock that I had forged  for the next level after, getting an update to 'Tibboh'.

I wrote down 26 D.R. and started forging more, and because I wasn't sure which was old stock and which was new I didn't dismantle any.

When I dismantle the rings I write down diamond or elixir to see which material was returned, and as there was no record of me dismantling I assumed they had been wiped , but haven't raised this till now.

Dear Ivar Marksman,

Thank you for your reply. Plarium Support team is currently investigating the request. 

But to answer your request, It occurred the night/morning of May 27th to May 28th (PST) and it is 8.8 millions. 

Also I never received the winnings of the clan vs clan battle which we won prior of me moving to a new clan in a new Kingdom.

Thank you for taking the time in this matter and have a wonderful weekend.

Regards,

Wolverine

ANYONE said:

A few days ago.I found I had no dragon rings in my stock, and I am pretty sure the day before,I had 26 old stock ,plus some new stock that I had forged  for the next level after, getting an update to 'Tibboh'.

I wrote down 26 D.R. and started forging more, and because I wasn't sure which was old stock and which was new I didn't dismantle any.

When I dismantle the rings I write down diamond or elixir to see which material was returned, and as there was no record of me dismantling I assumed they had been wiped , but haven't raised this till now.

Hello? ANYONE! Answered you in PM! 

Wolverine said:

Dear Ivar Marksman,

Thank you for your reply. Plarium Support team is currently investigating the request. 

But to answer your request, It occurred the night/morning of May 27th to May 28th (PST) and it is 8.8 millions. 

Also I never received the winnings of the clan vs clan battle which we won prior of me moving to a new clan in a new Kingdom.

Thank you for taking the time in this matter and have a wonderful weekend.

Regards,

Wolverine

Thank you for the information,Wolverine! Specify please your ticket number to me in PM.

Waiting for your answer! ANd thank you in advance! Also, have a good weekend :)

Wolverine said:

Dear Ivar Marksman,

Thank you for your reply. Plarium Support team is currently investigating the request. 

But to answer your request, It occurred the night/morning of May 27th to May 28th (PST) and it is 8.8 millions. 

Also I never received the winnings of the clan vs clan battle which we won prior of me moving to a new clan in a new Kingdom.

Thank you for taking the time in this matter and have a wonderful weekend.

Regards,

Wolverine

Thank you for the information,Wolverine! Specify please your ticket number to me in PM.

Waiting for your answer! ANd thank you in advance! Also, have a good weekend :)

Thanks Ivar and PM send,