Not recieveing packs but being charged for them

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Not recieveing packs but being charged for them

g.grossen1974

Oct 7, 2019, 21:2610/07/19

10/02/18

Not recieveing packs but being charged for them

So i bought a few packs e days ago 1 pack was short 2b each rss and the other pack i recieved nothing after contacting plarium and jumping through all there hoops i still didnt recieve the items i payed for ... this is the 3rd time they have taken my money and not recieve items ... wow what a trash support team

Comments

Ivar MarksmanAdmin

Oct 8, 2019, 08:1810/08/19

01/11/17

4649

Greetings, G.GROSSEN1974!

Please contact us in private messages. Provide us with your in-game ID. You can find it in Menu in "About the game" tab. We would also need a receipt for your purchase that you didn't received.

You can find the payment receipt in your e-mail or you can look through your Purchase history by completing the steps given in the link below:
1. for Google Play https://support.google.com/googleplay/answer/2850369?hl=en
2. for iTunes https://support.apple.com/en-gb/HT204088 - for getting more detailed information, we recommend you to follow the specified link from your PC.
3. For Facebook https://www.facebook.com/help/220279601335568?helpref=uf_permalink
We process each request individually and will start investigation as soon as we receive the requested information.
Looking forward to your reply and thank you in advance.

blazebo

Oct 10, 2019, 10:5910/10/19

04/07/17

1350

You might already know this but just in case ... the rss comes in packs and shows in your items chest where you can purchase things in game with gold and also where all your item inventory is located.

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Provide us with your in-game ID. You can find it in Menu in \"About the game\" tab. We would also need a receipt for your purchase that you didn't received. </p><p>You can find the payment receipt in your e-mail or you can look through your Purchase history by completing the steps given in the link below:<br>1. for Google Play <a href=\"//support.google.com/googleplay/answer/2850369?hl=en\" rel=\"nofollow ugc\" target=\"_blank\">https://support.google.com/googleplay/answer/2850369?hl=en</a><br>2. for iTunes <a href=\"//support.apple.com/en-gb/HT204088\" rel=\"nofollow ugc\" target=\"_blank\">https://support.apple.com/en-gb/HT204088</a> - for getting more detailed information, we recommend you to follow the specified link from your PC. <br>3. 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