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Deleted

Aug 22, 2018, 13:2608/22/18

Support

Ok so I bought packs and never recived them I sent all the stuff I needed and 24 hours later still no help from the support team!!! I lost 30$ and have nothing when am I going to get help from this company !

Comments

Erna FieryAdmin

Aug 22, 2018, 14:2508/22/18

01/25/17

491

Dear MOLLYLYNN,

We understand that your issue is important. We are always happy to help, however, there is no need to send us multiple messages. Due to the great number of repeat requests we receive, we simply can't give every player the attention they deserve, and our response time is slowed as a result.

Please note we received all your requests. To handle your request, we need the information requested before. Please provide us with this data via email where you sent your request at first so we could proceed with your request.

Erna FieryAdmin

Aug 22, 2018, 14:4808/22/18

01/25/17

491

Dear Jarl,

Thank you for waiting.

Your request was thoroughly checked. As a result, the bought in-game offers has been credited to your account. We are sorry for any inconvenience caused.

Enjoy the game and we wish you glorious victories!

rusty

Feb 24, 2022, 03:3802/24/22

05/27/21

bought with gems, you took the gems but didn't give me the silver

Ivar MarksmanAdmin

Feb 24, 2022, 09:2602/24/22

01/11/17

4649

rusty

bought with gems, you took the gems but didn't give me the silver

Hi rusty! Please describe the situation in more detail :)

xyz

Feb 24, 2022, 14:0002/24/22

06/21/17

1303

On reading the opening post I was sceptical about the buying with gems,and had thought about just writing 'look for silver packs in my items, resources, in the chest at the bottom of the page'.

However.

Seems Ivar is stumped,so wonder if Rusty is talking about the this game or in the wrong forum.

dog

Feb 25, 2022, 00:3102/25/22

Feb 25, 2022, 04:46(edited)

01/07/18

Rusty may be refferring to buying silver from the seasonal store with runic coins,,if so then look in your inventory and click the treasure/my items tab,you should find it there if this is what you meant

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