Some game features are often mistakenly perceived by players as malfunctions. So that you don’t waste time reporting bugs that are simply regular parts of the game, we have created this section that will list some of the most common misconceptions.

We also advise looking the FAQs in our Knowledge Base: click. There you can find the most commonly asked gameplay questions.

• According to my Embassy statistics, I have troops missing 
  

This is normal. Discrepancies occur because Embassy statistics are only updated once every 3 hours. Recent Battles and acquisitions will not be included, and recently expired bonuses may not be factored into your total. Statistics may also change depending on which items are active, and on whether your Echelon Status is active. 

• My battle results are wrong 
  

Outcome of each battle is calculated on the game server and a lot of factors are taken into consideration during this process.You will find more detailed explanation by the following link: click

• My Units came back without battling anyone 
  

It is possible that, in some situations, your Units will reach a destination where no battle can take place. You can find a more detailed explanation here: click

• My Units went to the wrong target 
  

This is usually the result of human error. You should always double check whether the target you are sending Units to is the Map location you actually wish to engage. Read more here: click

• My raid was successful, but my Units did not bring back any Resources 
  

Certain restrictions are applied to Raids. You may only gain a certain amount Resources each day from other players. This limit includes both Resources gained from successful Raids and those sent to you willfully by allies. This maximum is a net figure, meaning that if another Commander raids Resources from you, these are deducted from your net gain. Read more here: click

• I did not receive my Tournament Reward 
  

This usually happens because you have not accrued enough points or met all the conditions to receive a Tournament Reward. Read more here: click

• I did not receive a Clan Mission Reward
  

Reward packs are issued to all Clan members, regardless of their contribution to the mission. However, there are some situations in which you will not receive a Reward. Read more here: click

• I downgraded an enemy Clan HQ, but I still can’t upgrade my one 
  

There are various other requirements you must fulfil before you can upgrade your HQ to the next Level. The following article explains when you should downgrade the opponent’s HQ: click

• I did not receive a Reward from an Infestation 
  

In basic terms, Rewards are calculated according to Unit losses. However, the algorithm that defines the size and contents of any given Reward is randomized, meaning that no two Infestations will yield the same Reward, even if they are of the same Level. This means that the largest Rewards can be difficult to come by. Read more here: click

• I don’t receive Modules anymore
  

Technology Modules are only issued once a day until all the basic Technologies have been discovered. A full explanation can be found here: click