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Deleted

Jul 10, 2017, 21:4307/10/17

Customer support

I can't open a ticket to customer support. Has something changed?

Comments

Alyona KolomiitsevaCommunity Manager

Jul 11, 2017, 09:0207/11/17

09/17/15

8278

Hi! Please use this link: https://plariumsupport.zendesk.com/hc/en-us/requests/new We have changed our Support website a few months ago.

Deleted

Jul 11, 2017, 18:3507/11/17

It does not work. Trying signing in and got an error message. Tried setting up a new account but got nothing. Don't get back replies from opening a ticket on the game either.

Alyona KolomiitsevaCommunity Manager

Jul 12, 2017, 09:2207/12/17

09/17/15

8278

Greeneyendn said:

It does not work. Trying signing in and got an error message. Tried setting up a new account but got nothing. Don't get back replies from opening a ticket on the game either.

Have you received an email with the updated status of your ticket? If yes, please follow the from your email. If not, please send me your ticket ID and I will check it for you.

Deleted

Jul 13, 2017, 20:3107/13/17

What ticket number? I get no replies from the game and can't sign in to open a ticket here

Alyona KolomiitsevaCommunity Manager

Jul 14, 2017, 09:3707/14/17

09/17/15

8278

Greeneyendn said:

What ticket number? I get no replies from the game and can't sign in to open a ticket here

You don't need to sign in to sub,it a ticket. Simply follow this link: https://plariumsupport.zendesk.com/hc/en-us/requests/new

Deleted

Jul 15, 2017, 15:2607/15/17

I have tried that and it's not letting me sign in or make a new account. That is the problem

Alyona KolomiitsevaCommunity Manager

Jul 17, 2017, 12:4307/17/17

09/17/15

8278

Greeneyendn said:

I have tried that and it's not letting me sign in or make a new account. That is the problem

But you don't have to create an account to submit a ticket. Can you show me a screenshot of the error you get?

crystalnichole908

Apr 11, 2019, 14:2104/11/19

02/17/19

I purchased the special pack for 1999 for the 6.4 million in gold and I did not receive it I do not want my money back I want my gold can you help me please !!!!

crystalnichole908

Apr 11, 2019, 14:3304/11/19

02/17/19

Who do I need to contact for Vikings about the package I purchased

Shadow of dark

Mar 3, 2020, 15:2703/03/20

07/25/19

i need help im being stalked by people and scam links stealing from me hacking game cheating using mods and recruiting perverts from foreign countries to folllow me i need authourities or something

Ronnie Swisher

Sep 10, 2022, 19:4109/10/22

12/15/20

ihad to rebootyhe game and reinstallnowiam back to level1,iwasat 114i was with colnal alliance

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I get no replies from the game and can't sign in to open a ticket here","userRegistered":"","userCommentsCount":"25","userName":"Deleted","createdDate":"1499977901113","editedDate":"0","id":"342461","entityId":"47657","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"342461","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/698671/","commentUrl":"/en/comment/topic_342637/"},"strings":{"userRole":"Community Manager","userId":"698671","contentDraftJs":"","contentHtml":"<p>Greeneyendn said:</p><br><blockquote>What ticket number? I get no replies from the game and can't sign in to open a ticket here</blockquote><p>You don't need to sign in to sub,it a ticket. 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Can you show me a screenshot of the error you get?","userRegistered":"1442491428007","userCommentsCount":"8278","userName":"Alyona Kolomiitseva","createdDate":"1500295388437","editedDate":"0","id":"344910","entityId":"47657","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"344910","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7217225/","commentUrl":"/en/comment/topic_595330/"},"strings":{"userRole":"","userId":"7217225","contentDraftJs":"","contentHtml":" I purchased the special pack for 1999 for the 6.4 million in gold and I did not receive it I do not want my money back I want my gold can you help me please !!!!","userRegistered":"1550362246737","userCommentsCount":"2","userName":"crystalnichole908","createdDate":"1554992475387","editedDate":"0","id":"595330","entityId":"47657","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/23.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"595330","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7217225/","commentUrl":"/en/comment/topic_595332/"},"strings":{"userRole":"","userId":"7217225","contentDraftJs":"","contentHtml":"Who do I need to contact for Vikings about the package I purchased","userRegistered":"1550362246737","userCommentsCount":"2","userName":"crystalnichole908","createdDate":"1554993200517","editedDate":"0","id":"595332","entityId":"47657","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/23.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"595332","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8543996/","commentUrl":"/en/comment/topic_758028/"},"strings":{"userRole":"","userId":"8543996","contentDraftJs":"","contentHtml":"i need help im being stalked by  people and scam links  stealing from me hacking game cheating using mods and recruiting perverts  from foreign countries to folllow me i need authourities or something","userRegistered":"1564042990550","userCommentsCount":"3","userName":"Shadow of dark","createdDate":"1583249250603","editedDate":"0","id":"758028","entityId":"47657","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/55588083.jpeg?v=1583752290"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"758028","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/11233297/","commentUrl":"/en/comment/topic_1583886/"},"strings":{"userRole":"","userId":"11233297","contentDraftJs":"{\"blocks\":[{\"key\":\"ctho0\",\"text\":\"ihad to rebootyhe game  and reinstallnowiam back to level1,iwasat 114i was with colnal alliance\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1608062714117","userCommentsCount":"1","userName":"Ronnie Swisher","createdDate":"1662838911790","editedDate":"0","id":"1583886","entityId":"47657","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://graph.facebook.com/v2.12/4794917343913831/picture?width=250&height=250"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1583886","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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Please use this link: <a href=\"//plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new</a> We have changed our Support website a few months ago.</p>","userRegistered":"1442491428007","userCommentsCount":"8278","userName":"Alyona Kolomiitseva","createdDate":"1499763735813","editedDate":"0","id":"340631","entityId":"47657","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"340631","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1030140/","commentUrl":"/en/comment/topic_340995/"},"strings":{"userRole":"","userId":"1030140","contentDraftJs":"","contentHtml":"It does not work. Trying signing in and got an error message. Tried setting up a new account but got nothing. 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Don't get back replies from opening a ticket on the game either. </blockquote>Have you received an email with the updated status of your ticket? If yes, please follow the from your email. If not, please send me your ticket ID and I will check it for you.","userRegistered":"1442491428007","userCommentsCount":"8278","userName":"Alyona Kolomiitseva","createdDate":"1499851373440","editedDate":"0","id":"341309","entityId":"47657","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"341309","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1030140/","commentUrl":"/en/comment/topic_342461/"},"strings":{"userRole":"","userId":"1030140","contentDraftJs":"","contentHtml":"What ticket number? I get no replies from the game and can't sign in to open a ticket here","userRegistered":"","userCommentsCount":"25","userName":"Deleted","createdDate":"1499977901113","editedDate":"0","id":"342461","entityId":"47657","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"342461","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/698671/","commentUrl":"/en/comment/topic_342637/"},"strings":{"userRole":"Community Manager","userId":"698671","contentDraftJs":"","contentHtml":"<p>Greeneyendn said:</p><br><blockquote>What ticket number? I get no replies from the game and can't sign in to open a ticket here</blockquote><p>You don't need to sign in to sub,it a ticket. Simply follow this link: <a href=\"//plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new</a></p>","userRegistered":"1442491428007","userCommentsCount":"8278","userName":"Alyona Kolomiitseva","createdDate":"1500025021600","editedDate":"0","id":"342637","entityId":"47657","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"342637","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1030140/","commentUrl":"/en/comment/topic_343665/"},"strings":{"userRole":"","userId":"1030140","contentDraftJs":"","contentHtml":"I have tried that and it's not letting me sign in or make a new account. That is the problem","userRegistered":"","userCommentsCount":"25","userName":"Deleted","createdDate":"1500132401370","editedDate":"0","id":"343665","entityId":"47657","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"343665","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/698671/","commentUrl":"/en/comment/topic_344910/"},"strings":{"userRole":"Community Manager","userId":"698671","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Greeneyendn said:</div><br><blockquote>I have tried that and it's not letting me sign in or make a new account. That is the problem</blockquote>But you don't have to create an account to submit a ticket. Can you show me a screenshot of the error you get?","userRegistered":"1442491428007","userCommentsCount":"8278","userName":"Alyona Kolomiitseva","createdDate":"1500295388437","editedDate":"0","id":"344910","entityId":"47657","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"344910","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7217225/","commentUrl":"/en/comment/topic_595330/"},"strings":{"userRole":"","userId":"7217225","contentDraftJs":"","contentHtml":" I purchased the special pack for 1999 for the 6.4 million in gold and I did not receive it I do not want my money back I want my gold can you help me please !!!!","userRegistered":"1550362246737","userCommentsCount":"2","userName":"crystalnichole908","createdDate":"1554992475387","editedDate":"0","id":"595330","entityId":"47657","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/23.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"595330","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7217225/","commentUrl":"/en/comment/topic_595332/"},"strings":{"userRole":"","userId":"7217225","contentDraftJs":"","contentHtml":"Who do I need to contact for Vikings about the package I purchased","userRegistered":"1550362246737","userCommentsCount":"2","userName":"crystalnichole908","createdDate":"1554993200517","editedDate":"0","id":"595332","entityId":"47657","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/23.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"595332","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8543996/","commentUrl":"/en/comment/topic_758028/"},"strings":{"userRole":"","userId":"8543996","contentDraftJs":"","contentHtml":"i need help im being stalked by  people and scam links  stealing from me hacking game cheating using mods and recruiting perverts  from foreign countries to folllow me i need authourities or something","userRegistered":"1564042990550","userCommentsCount":"3","userName":"Shadow of dark","createdDate":"1583249250603","editedDate":"0","id":"758028","entityId":"47657","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/55588083.jpeg?v=1583752290"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"758028","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/11233297/","commentUrl":"/en/comment/topic_1583886/"},"strings":{"userRole":"","userId":"11233297","contentDraftJs":"{\"blocks\":[{\"key\":\"ctho0\",\"text\":\"ihad to rebootyhe game  and reinstallnowiam back to level1,iwasat 114i was with colnal alliance\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1608062714117","userCommentsCount":"1","userName":"Ronnie Swisher","createdDate":"1662838911790","editedDate":"0","id":"1583886","entityId":"47657","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://graph.facebook.com/v2.12/4794917343913831/picture?width=250&height=250"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1583886","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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