@Desert_Eagle (26 November, 2016, 12:38 AM UTC):
It really depends how you lost your offence.
If they were retuning from a location, and you immediately closed the tab after bunkering them, the signal may not have gotten to the servers.
If they were lost while attacking a location which you don't recall sending them to, my first thought is that, either, someone may have gotten access to one of your previous sessions where you did not log off of a public computer, or a family/relative/roommate/etc. had gotten access to your computer, and didn't know what they were doing.
Regardless, I recommend you launch your own investigation (Making sure that none of the scenarios described above, or similar, had occurred) and submitting a ticket to the Help and Support Desk with information including (But not limited to) your coordinates, the battle report where you lost all you offence, the time that you lost your offence, and screenshots of such.
If you are waiting for a response from the Community Manager, you may have to wait until the weekend is over.
fakeasnever said:
@Desert_Eagle (26 November, 2016, 12:38 AM UTC):
It really depends how you lost your offence.If they were retuning from a location, and you immediately closed the tab after bunkering them, the signal may not have gotten to the servers.
If they were lost while attacking a location which you don't recall sending them to, my first thought is that, either, someone may have gotten access to one of your previous sessions where you did not log off of a public computer, or a family/relative/roommate/etc. had gotten access to your computer, and didn't know what they were doing.
Regardless, I recommend you launch your own investigation (Making sure that none of the scenarios described above, or similar, had occurred) and submitting a ticket to the Help and Support Desk with information including (But not limited to) your coordinates, the battle report where you lost all you offence, the time that you lost your offence, and screenshots of such.
If you are waiting for a response from the Community Manager, you may have to wait until the weekend is over.
i Bunkered my offense i 100 percent sure and when came online the next day boom all was gone as you can see i didnt do any attacks in past week
Here is the link to send a ticket to support. http://support.plarium.com/entd/Tickets/Submit/Step1/20
Use the category "In-game losses".