seriously guys, the game was down for several hours, and to be honest you have given no explanation and no compensation. my clan has decided not to buy any more crystals on a regular basis as we have done in the past as we simply have no guarantee that the game will be there tomorrow.
Alyona Kolomiitseva said:
We had some server-issues yesterday, but now they are fixed. If you had any losses during yesterday's downtime, please contact our Support Team.
And, support team will just waste your time.
Plarium do not care about players loses.
what about lost time, we were meant to hit several emitters when the server was down, where is our compensationUnfortunately we cannot compensate the potential gain. But we will restore the Loyalty progress and give compensation packs to our players.
server still seems glitchy. odd pauses and slow results. Been gone for a longtime, game response used to be much better.Which browser are you using?
rooferron1 said:
server still seems glitchy. odd pauses and slow results. Been gone for a longtime, game response used to be much better.
There can be many reasons why the lags occur.
The issue can be on your PC/browser/router/Internet provider/CDN/our server/etc.
To understand the reason of lag, we need some additional information. You can help us to investigate your case if you do the following:
1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6
2. Access Network tab http://screencast.com/t/rRKZ9T9bsG
3. Try to access the game
4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g
5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it.
6. Send this information to our Support Team: http://support.plarium.com/Tickets/Submit/.
They will help you to understand the reason of your lags and will help you to fix them.
