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Sep 5, 2021, 21:3109/05/21
10/18/17
84

Deleted Conversations

Plarium has deleted all personal ingame conversations. 🙁🙁🙁

For years you continuously deleted older convos only and now you killed all in one step, wich was really unexpected and an absolute no-go in this way. Not only the conversations are missing now, all contacts saved in the conversations are lost. - Do you really call this maintenance??? - In fact it feels more like a slap in the face. 

At least, I would strongly suggest to announce such a step next time. 

Anyway maybe it would be better to fix bugs and there are a lot of them, for example, fixing the chat and meet expectations like improving the communication than to disrupt or make it impossible. 

...

In my point of view, its really not a great business model to constantly harass and bully players. Who else would trample the interest, habits and trust of their customers in such a way, except Plarium! - I really have absolutely no understanding for that even Plarium may saying thank you for your understanding (on every opportunity). 

Plarium always manages to disappoint, this time beyond all expectations. 

Thanks for the continued spoiling of the game and the cheap approach in this case. May the saved space be worth it! - And thank you for your understanding. 


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Comments
5
Comments
Sep 6, 2021, 12:1909/06/21
04/12/17
1308

Hi Umbra! To optimize the processes in the game, there is an automatic way of deleting old messages in the Mail. In the "Dialogues" tab, messages are deleted after 90 days from the moment of their creation, and in the "Reports" and "System" tabs - after 14 days.

Anyway, I have forwarded your feedback to our specialists for the further consideration👍

I hope our future innovations will meet your expectations🙏

Sep 6, 2021, 18:3509/06/21
10/18/17
84

Hello Roger Montgomery

Thank you for taking notice and your reply. 

I got used to the automatic deletion of older messages long ago and expected this. This was the case for a long time and for me simply the normal case (as "optimal" as ever). 

But now, on the other hand, all conversations suddenly just disappeared (tab "Dialoge"), which could not have happened by the automatic deletion, as far as I understand. Accordingly, I was surprised and disappointed. If I would have been informed about a deletion before, I could have saved at least the most important contacts, now it is almost impossible to find the players again and that takes away a good part of the game's charm. Maybe you can understand that. 

As for my expectations in general, I'm often disappointed what gets done and what not, but I know as ever, it's all about money and I arrange myself to it: Take it or leave it, as ever. That would be another (longer) story wich nobody seems to interest (at least not since I pay less and lesser money ...and I don't take much care about growing and success in the "usual definition"). 

But deleting conversations is something different for me in that respect and that's why I had to get rid of this frustration even it may not bring back my convos. 

No idea how this actually happened, so I suspected an intentional deletion on Plarium side. Anyway, it's annoying in any case. Even after your reply, it's not clear to me what could have really happened, whether it was deleted and my criticism was justified or not. 


Sep 7, 2021, 13:4309/07/21
04/12/17
1308
Umbra

Hello Roger Montgomery

Thank you for taking notice and your reply. 

I got used to the automatic deletion of older messages long ago and expected this. This was the case for a long time and for me simply the normal case (as "optimal" as ever). 

But now, on the other hand, all conversations suddenly just disappeared (tab "Dialoge"), which could not have happened by the automatic deletion, as far as I understand. Accordingly, I was surprised and disappointed. If I would have been informed about a deletion before, I could have saved at least the most important contacts, now it is almost impossible to find the players again and that takes away a good part of the game's charm. Maybe you can understand that. 

As for my expectations in general, I'm often disappointed what gets done and what not, but I know as ever, it's all about money and I arrange myself to it: Take it or leave it, as ever. That would be another (longer) story wich nobody seems to interest (at least not since I pay less and lesser money ...and I don't take much care about growing and success in the "usual definition"). 

But deleting conversations is something different for me in that respect and that's why I had to get rid of this frustration even it may not bring back my convos. 

No idea how this actually happened, so I suspected an intentional deletion on Plarium side. Anyway, it's annoying in any case. Even after your reply, it's not clear to me what could have really happened, whether it was deleted and my criticism was justified or not. 


Hi Umbra, the messages were automatically deleted. I have forwarded your feedback to our specialists, they will surely review it👍

I am sorry for the inconvenience caused🙏

Sep 7, 2021, 16:3909/07/21
10/18/17
84

So, automatic or myself and not Plarium by maintenance??? 

How ever - sorry, I appologize for wrong conclusions and my harsh criticism. It seems, so I must have deleted the conversations by myself (mistake and unnoticed), as I can exclude automatic deletion, because then not everything would have been gone at once. - 

Thank you. 

Sep 8, 2021, 11:1409/08/21
04/12/17
1308
Umbra

So, automatic or myself and not Plarium by maintenance??? 

How ever - sorry, I appologize for wrong conclusions and my harsh criticism. It seems, so I must have deleted the conversations by myself (mistake and unnoticed), as I can exclude automatic deletion, because then not everything would have been gone at once. - 

Thank you. 

Thank you for the information, Umbra! If you have any questions, feel free to ask me :) 

Have a nice day!