Thomas Green said:

I just lost all my gold because of a keystroke that was a mistake.. and suddenly ruining all my hard work in the game making it no longer enjoyable to play or possible to do anything to catch up.

and i don't see any way to restart or reset the game to a new beginning 

so this alone has lost my willingness to continue playing this game!

Hello, Thomas!

Thank you! We will take it into consideration.

how about fixing the shop. on some packs 5000+12000=60m gold but on the gold packs it actually means 17k gold i just paid 100 bucks for what i thought would be 300m gold and ended up getting 40k gold and when i ask when i was getting my gold i was told i got my 40k no refunds we don't care have a nice day.maybe some clarit like 40k gold is all you get for your 3 weeks of saving to have some fun.