Aug 3, 2020, 23:4008/03/20
This is a community support forum, not an Official Plarium one, in practice.
Your only real hope for what you're looking for would have to start with submitting a ticket via Menu / Ask A Question.
That gets you into the official game support process.
You'll want the date you purchased your subscription, to give them a place to work from.
Wishing Good Luck to you on this.