PaladinGunz said:
A few days ago i paid for a bank deal and did not get it (yet again).... I contacted facebook about it but they want a statement of the purchase. I have no way of knowing as the payment method was a card, and i do not get confirmation emails from plarium unless its a paypal payment. Please look into this User ID is 5565027
Same issue, I suspect.
(1) Plarium seems to be using this forum as a user community, not really a Plarium transaction / support forum. Substantially, I do not believe they monitor it, let alone respond.
- you probably need / want to send in a support ticket. https://plarium.com/forum/en/throne-kingdom-at-war/600_technical-support/37842_how-to-find-support-4/
(2) For facebook (above) ... I noticed on my last purchase that my credit card site showed the purchase pending soon after my purchase. (i.e. Little delay, as with most purchases.) Perhaps a screenshot of that will satisfy / get you further with them to follow up on your issue?
BuzzyBee1 said:
I paid for a bank deal today, but it didn’t go through. Same thing happened last week on Thursday. This is too much. At $30.99AUD this is unacceptable. Could someone please look into this and get back to me please? I am on a Pension and look forward to spending on the game but my funds are limited. Thanks
Hi, BUZZYBEE1,
Please tell us your game ID (Menu-->About the game) and send the screenshots of the receipts in PM.
You can find the payment receipt in your e-mail or you can look through your Purchase history by completing the steps given in the link below:
You can use sites for creating and posting screenshots and paste the screenshot link in the personal message.
We process each request individually and will start the investigation of your request as soon as we receive the requested information.
Looking forward to your reply and thank you in advance.
Excellent Roger.
You should sticky this within the "How To Find Support" pinned thread(s).
[And add corresponding steps for Facebook and browser?]
