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Can't load saved game from device 2

Can't load saved game from device 2

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Jun 23, 2021, 02:5206/23/21
02/28/20
6

Can't load saved game from device 2

I'm playing from device 1 but I can load the saved game from another device.

It's disappointing that I had device 1 on repair and I couldn't play.

I followed many steps including leaving my feedback to the chat bot and human with my login details and error screenshot but no one replays.

Can anyone please help?


i


Views
13
Comments
6
Comments
Forget Me NotCommunity Manager
Jun 25, 2021, 09:3006/25/21
Jun 25, 2021, 09:31(edited)
04/05/21
853

Could you please provide me with the ticket ID so that I can check your case with one of the agents from Support, Lord? 

Jun 26, 2021, 02:4406/26/21
Jun 26, 2021, 02:47(edited)
02/28/20
6

Thanks for trying to help.

There isn't any ticket number displayed, it's a chat with "administrator".

The most disappointing thing is chat trolls replaying and asking IF I still need help but they provide no help!

What want is being able to load the saved game from another device, when I input my details the system tells that the username is already in use!

Of course it's in use that is why I want to load it!


Jun 26, 2021, 04:0406/26/21
02/28/20
6


i


Jun 28, 2021, 11:3606/28/21
02/28/20
6
Forget Me Not

Could you please provide me with the ticket ID so that I can check your case with one of the agents from Support, Lord? 

I remember I had a ticket but the chat troll deleted it and asked me IF I still need help so now the conversation doesn't show any number. It's a SHAME because it looks like the chat troll did it on purpose. Not smart at all, even a 5 year old kid can do much better!

Jun 28, 2021, 11:3806/28/21
02/28/20
6

What is the purpose of playing more than a year on a game and not being able to load it on a new phone. 

AnnabelleModerator
Jun 30, 2021, 01:3206/30/21
11/25/16
286

uwannait, it appears that you had the game open on the other device and therefore are unable to open it on the new one. I suggested seeing if they can close your game session so you can restart one on your new device.