Jul 31, 2017, 18:2207/31/17
03/06/17
1
support inquiry
hallo
i have two plarium id's. if i send you a support inquiry and log out my first account and login in my second account, the system delete my support inquiry. can someone help me?support inquiry
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Alina BrightAdmin
Aug 1, 2017, 13:2408/01/17
03/01/16
5810
Hi! Everything should be ok and you'll be able to check the ticket.
Aug 1, 2017, 22:0608/01/17
03/06/17
1
thx. the problem is always here. if i close the game,the system delete my inquiry. if i send you the inquiry. i dont get a system answer. the problem is since the last update
Alina BrightAdmin
Aug 2, 2017, 09:5408/02/17
03/01/16
5810
Hi! We have tested this situation and passed information to our devs. Thank you, my Lord!
Aug 14, 2017, 22:1708/14/17
01/05/17
2
Are the support tickets being looked at? I have entered a few over my issue and have not received a response. When I go back and check there is no record of me entering a ticket.
Alyona KolomiitsevaCommunity Manager
Aug 15, 2017, 07:3908/15/17
09/17/15
8278
daniel_aii said:
Are the support tickets being looked at? I have entered a few over my issue and have not received a response. When I go back and check there is no record of me entering a ticket.If you login into another account and then get back to your main, your ticket history gets erased. However, each ticket receives a reply.
Aug 15, 2017, 08:1108/15/17
01/05/17
2
I have not logged out or switched accounts. There is no record of my 3 ticket entry's or any reply to any of them. So where can I go to get help to resolve my issues I am having with the game?
Aug 16, 2017, 08:5008/16/17
1369
Hi, friend.
I think it's a bug of visualisation. You requests are in queu and will be unswered.
In any case you can open a ticket from site (HERE) and support will contact you via email.Alina BrightAdmin
Aug 16, 2017, 08:5908/16/17
03/01/16
5810
daniel_aii said:
I have not logged out or switched accounts. There is no record of my 3 ticket entry's or any reply to any of them. So where can I go to get help to resolve my issues I am having with the game?Hi! Please contact me in PM.
Oct 24, 2017, 19:5110/24/17
05/13/15
1
I completed the get 50k sapphires monthly quest, and was supposed to be rewarded with 20k sapphires. Needless to say, I never received the reward. Can support do something about that? I was unable to screenshot, since the new month started last night at 8.
Alina BrightAdmin
Oct 25, 2017, 14:1010/25/17
03/01/16
5810
DeViAnT SoUl said:
I completed the get 50k sapphires monthly quest, and was supposed to be rewarded with 20k sapphires. Needless to say, I never received the reward. Can support do something about that? I was unable to screenshot, since the new month started last night at 8.Hello, my Lord! Are you talking about 90 days program?
Aug 9, 2020, 08:4808/09/20
1
hello team. Can i please get your email id because i am unable to download screenshot on "my complaint against puchase not received"on your game's contact us site..
AnnabelleModerator
Aug 9, 2020, 19:1508/09/20
11/25/16
289
Castle 2625912 said:
hello team. Can i please get your email id because i am unable to download screenshot on "my complaint against puchase not received"on your game's contact us site..Hi, there is no email to access support. You will need to download the screenshot and submit your complaint through the support bot.
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