Facebook account deleted -- cannot access anymore

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Facebook account deleted -- cannot access anymore

883barby

Feb 16, 2021, 14:2002/16/21

08/10/17

Facebook account deleted -- cannot access anymore

Hello, I've been playing with an account created by my son's facebook and I never logged out. Today I broke off my phone so I can't access anymore now, because he's deleted facebook some months ago.

Is it possible to get my account back? I may furnish more informations if I had an email or some kind of private support request(unfortunately it tells me to use the Robot but nothing opens up in the game's support interface), such as the device ID or something, last login etc. so I could prove accurately that the account belongs to me.

Thank you anticipately for your time.

Comments

AnnabelleModerator

Feb 17, 2021, 01:0902/17/21

11/25/16

289

Hi 883barby, are you able to access your user ID number?

883barby

Feb 17, 2021, 15:0702/17/21

08/10/17

Good afternoon, you mean PLARIUM ID? Because I don't know if I have a user ID if I used the facebook access.

I can actually tell you I use 3 more castles on the same device(s) (so you may cross-check them?): one is [email protected]-"Don Pollon", one is [email protected] -- "Don ⚡ Zaucher", the other one is [email protected]-"Mac Gyver.", the lost account's name is "Mac Gyver Jr".

Tell me if you need more, thank you.

AnnabelleModerator

Feb 18, 2021, 03:0302/18/21

Feb 25, 2021, 11:14(edited)

11/25/16

289

883barby

Good afternoon, you mean PLARIUM ID? Because I don't know if I have a user ID if I used the facebook access.

Tell me if you need more, thank you.

. I will ask the Administrator to look into this further for you.

883barby

Feb 18, 2021, 13:5402/18/21

08/10/17

Thank you I will be here if you need more informations. Have a nice day.

NancyAdmin

Feb 25, 2021, 11:1602/25/21

07/09/19

1870

883barby

Thank you I will be here if you need more informations. Have a nice day.

Barby, I'm afraid such cases should be discussed with a support agent privately. Please submit a request via Amelia (the chatbot) and wait for a reply.

Also, if you linked that account to Plarium Play, then you should be able to login to your account using an email address and password of your Plarium Play account. I hope it helps.

883barby

Mar 2, 2021, 13:4903/02/21

08/10/17

Nancy

Barby, I'm afraid such cases should be discussed with a support agent privately. Please submit a request via Amelia (the chatbot) and wait for a reply.

Also, if you linked that account to Plarium Play, then you should be able to login to your account using an email address and password of your Plarium Play account. I hope it helps.

Hello, the fact is I registered this account using ONLY facebook, and now so that account has been deleted by my son, I'm not able to access anymore.

The chatbot isn't helping me and I've been sending 3 or 4 requests, also asking it 'human' to have a real persons' support but nothing happened.

I've also made some payments on this account which are from the same credit card used in the other accounts I quoted upside here, I hope you can check. Greetings.

NancyAdmin

Mar 3, 2021, 15:3203/03/21

07/09/19

1870

883barby

Hello, the fact is I registered this account using ONLY facebook, and now so that account has been deleted by my son, I'm not able to access anymore.

The chatbot isn't helping me and I've been sending 3 or 4 requests, also asking it 'human' to have a real persons' support but nothing happened.

I've also made some payments on this account which are from the same credit card used in the other accounts I quoted upside here, I hope you can check. Greetings.

As far as I can see, a support agent replied to your request but we haven't received a reply from you. Please reply to it and provide all the necessary information. Thanks

maddogbarker2

Mar 12, 2021, 09:2103/12/21

11/14/19

how you get you old account back from facebook to you guy it restart my game all over

AnnabelleModerator

Mar 13, 2021, 00:2603/13/21

11/25/16

289

maddogbarker2

how you get you old account back from facebook to you guy it restart my game all over

Hi maddogbarker2, you would need access to your old Facebook account to move the game from Facebook to Plarium Play as Facebook no longer supports Stormfall: Rise of Balur. We did a "migration" of all of our games from Facebook to Plarium Play and that was completed on December 31, 2020 but players needed to make the change over.

If you have Plarium Play, link your game to your Facebook account and see if that corrects the situation.

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Because I don't know if I have a user ID if I used the facebook access.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"1p7eb\",\"text\":\"I can actually tell you I use 3 more castles on the same device(s) (so you may cross-check them?): one is reserved@alice.it-\\\"Don Pollon\\\", one is riserbato66@gmail.com -- \\\"Don ⚡ Zaucher\\\", the other one is 883barby@gmail.com-\\\"Mac Gyver.\\\", the lost account's name is \\\"Mac Gyver Jr\\\".\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[{\"offset\":106,\"length\":17,\"key\":0},{\"offset\":145,\"length\":21,\"key\":1},{\"offset\":204,\"length\":18,\"key\":2}],\"data\":{}},{\"key\":\"afem8\",\"text\":\"Tell me if you need more, thank you.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{\"0\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"explicit\":false,\"url\":\"mailto:reserved@alice.it\"}},\"1\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"explicit\":false,\"url\":\"mailto:riserbato66@gmail.com\"}},\"2\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"explicit\":false,\"url\":\"mailto:883barby@gmail.com\"}}}}","contentHtml":"","userRegistered":"1502403946390","userCommentsCount":"3","userName":"883barby","createdDate":"1613574474500","editedDate":"0","id":"840368","entityId":"217252","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"840368","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1677959/","commentUrl":"/en/comment/topic_840442/"},"strings":{"userRole":"Moderator","userId":"1677959","contentDraftJs":"{\"blocks\":[{\"key\":\"18btq\",\"text\":\". I will ask the Administrator to look into this further for you. \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1480111293940","userCommentsCount":"289","userName":"Annabelle","createdDate":"1613617407770","editedDate":"1614251694587","id":"840442","entityId":"217252","likesCount":"0","quotedId":"840368","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_3.png"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"840442","isDeleted":"false"},"repeaters":{"quoteList":[{"links":{"authorUrl":"/en/profile/9789253/"},"strings":{"contentDraftJs":"{\"blocks\":[{\"key\":\"dn6m2\",\"text\":\"Good afternoon, you mean PLARIUM ID? Because I don't know if I have a user ID if I used the facebook access.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"1p7eb\",\"text\":\"I can actually tell you I use 3 more castles on the same device(s) (so you may cross-check them?): one is reserved@alice.it-\\\"Don Pollon\\\", one is riserbato66@gmail.com -- \\\"Don ⚡ Zaucher\\\", the other one is 883barby@gmail.com-\\\"Mac Gyver.\\\", the lost account's name is \\\"Mac Gyver Jr\\\".\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[{\"offset\":106,\"length\":17,\"key\":0},{\"offset\":145,\"length\":21,\"key\":1},{\"offset\":204,\"length\":18,\"key\":2}],\"data\":{}},{\"key\":\"afem8\",\"text\":\"Tell me if you need more, thank you.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{\"0\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"explicit\":false,\"url\":\"mailto:reserved@alice.it\"}},\"1\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"explicit\":false,\"url\":\"mailto:riserbato66@gmail.com\"}},\"2\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"explicit\":false,\"url\":\"mailto:883barby@gmail.com\"}}}}","contentHtml":"","userName":"883barby"},"images":{},"template_options":{"compositeId":"840368"},"repeaters":{}}]}},{"links":{"authorUrl":"/en/profile/9789253/","commentUrl":"/en/comment/topic_840515/"},"strings":{"userRole":"","userId":"9789253","contentDraftJs":"{\"blocks\":[{\"key\":\"7p2b3\",\"text\":\"Thank you I will be here if you need more informations. Have a nice day.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1502403946390","userCommentsCount":"3","userName":"883barby","createdDate":"1613656460127","editedDate":"0","id":"840515","entityId":"217252","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"840515","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8463016/","commentUrl":"/en/comment/topic_841442/"},"strings":{"userRole":"Admin","userId":"8463016","contentDraftJs":"{\"blocks\":[{\"key\":\"et9t\",\"text\":\"Barby, I'm afraid such cases should be discussed with a support agent privately. Please submit a request via Amelia (the chatbot) and wait for a reply. \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"e5ath\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"1if69\",\"text\":\"Also, if you linked that account to Plarium Play, then you should be able to login to your account using an email address and password of your Plarium Play account. I hope it helps.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1562666947827","userCommentsCount":"1870","userName":"Nancy","createdDate":"1614251813450","editedDate":"0","id":"841442","entityId":"217252","likesCount":"0","quotedId":"840515","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"841442","isDeleted":"false"},"repeaters":{"quoteList":[{"links":{"authorUrl":"/en/profile/9789253/"},"strings":{"contentDraftJs":"{\"blocks\":[{\"key\":\"7p2b3\",\"text\":\"Thank you I will be here if you need more informations. Have a nice day.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userName":"883barby"},"images":{},"template_options":{"compositeId":"840515"},"repeaters":{}}]}},{"links":{"authorUrl":"/en/profile/9789253/","commentUrl":"/en/comment/topic_842331/"},"strings":{"userRole":"","userId":"9789253","contentDraftJs":"{\"blocks\":[{\"key\":\"e59hd\",\"text\":\"Hello, the fact is I registered this account using ONLY facebook, and now so that account has been deleted by my son, I'm not able to access anymore.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"95dan\",\"text\":\"The chatbot isn't helping me and I've been sending 3 or 4 requests, also asking it 'human' to have a real persons' support but nothing happened.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"15m50\",\"text\":\"I've also made some payments on this account which are from the same credit card used in the other accounts I quoted upside here, I hope you can check. Greetings.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1502403946390","userCommentsCount":"3","userName":"883barby","createdDate":"1614692950857","editedDate":"0","id":"842331","entityId":"217252","likesCount":"0","quotedId":"841442","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"842331","isDeleted":"false"},"repeaters":{"quoteList":[{"links":{"authorUrl":"/en/profile/8463016/"},"strings":{"contentDraftJs":"{\"blocks\":[{\"key\":\"et9t\",\"text\":\"Barby, I'm afraid such cases should be discussed with a support agent privately. Please submit a request via Amelia (the chatbot) and wait for a reply. \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"e5ath\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"1if69\",\"text\":\"Also, if you linked that account to Plarium Play, then you should be able to login to your account using an email address and password of your Plarium Play account. I hope it helps.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userName":"Nancy"},"images":{},"template_options":{"compositeId":"841442"},"repeaters":{"quoteList":[{"links":{"authorUrl":"/en/profile/9789253/"},"strings":{"contentDraftJs":"{\"blocks\":[{\"key\":\"7p2b3\",\"text\":\"Thank you I will be here if you need more informations. Have a nice day.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userName":"883barby"},"images":{},"template_options":{"compositeId":"840515"},"repeaters":{}}]}}]}},{"links":{"authorUrl":"/en/profile/8463016/","commentUrl":"/en/comment/topic_842535/"},"strings":{"userRole":"Admin","userId":"8463016","contentDraftJs":"{\"blocks\":[{\"key\":\"4u6aq\",\"text\":\"As far as I can see, a support agent replied to your request but we haven't received a reply from you. Please reply to it and provide all the necessary information. Thanks\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1562666947827","userCommentsCount":"1870","userName":"Nancy","createdDate":"1614785563370","editedDate":"0","id":"842535","entityId":"217252","likesCount":"0","quotedId":"842331","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"842535","isDeleted":"false"},"repeaters":{"quoteList":[{"links":{"authorUrl":"/en/profile/9789253/"},"strings":{"contentDraftJs":"{\"blocks\":[{\"key\":\"e59hd\",\"text\":\"Hello, the fact is I registered this account using ONLY facebook, and now so that account has been deleted by my son, I'm not able to access anymore.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"95dan\",\"text\":\"The chatbot isn't helping me and I've been sending 3 or 4 requests, also asking it 'human' to have a real persons' support but nothing happened.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"15m50\",\"text\":\"I've also made some payments on this account which are from the same credit card used in the other accounts I quoted upside here, I hope you can check. Greetings.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userName":"883barby"},"images":{},"template_options":{"compositeId":"842331"},"repeaters":{"quoteList":[{"links":{"authorUrl":"/en/profile/8463016/"},"strings":{"contentDraftJs":"{\"blocks\":[{\"key\":\"et9t\",\"text\":\"Barby, I'm afraid such cases should be discussed with a support agent privately. Please submit a request via Amelia (the chatbot) and wait for a reply. \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"e5ath\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"1if69\",\"text\":\"Also, if you linked that account to Plarium Play, then you should be able to login to your account using an email address and password of your Plarium Play account. I hope it helps.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userName":"Nancy"},"images":{},"template_options":{"compositeId":"841442"},"repeaters":{"quoteList":[{"links":{"authorUrl":"/en/profile/9789253/"},"strings":{"contentDraftJs":"{\"blocks\":[{\"key\":\"7p2b3\",\"text\":\"Thank you I will be here if you need more informations. 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We did a \\\"migration\\\" of all of our games from Facebook to Plarium Play and that was completed on December 31, 2020 but players needed to make the change over.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"rfk3\",\"text\":\"If you have Plarium Play, link your game to your Facebook account and see if that corrects the situation.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"3ca1l\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1480111293940","userCommentsCount":"289","userName":"Annabelle","createdDate":"1615595196380","editedDate":"0","id":"844105","entityId":"217252","likesCount":"0","quotedId":"843998","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_3.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"844105","isDeleted":"false"},"repeaters":{"quoteList":[{"links":{"authorUrl":"/en/profile/9665036/"},"strings":{"contentDraftJs":"{\"blocks\":[{\"key\":\"38hvs\",\"text\":\"how you get you old account back from facebook to you guy it restart my game all over\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"d2da5\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userName":"maddogbarker2"},"images":{},"template_options":{"compositeId":"843998"},"repeaters":{}}]}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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