Hello, let us know what issue you are facing.

Meanwhile you can contact support using this link

https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new

Thanks, Gandalf - I had half-dozen to a dozen Skull Runes. At next login the balance was zero.

And, from the standpoint of expecting reliable service, this is abysmal--they have not acknowledged ticket yet, and this is the tenth day since submission. 

I appreciate the address you supplied. Can I use that whenever I want to create a ticket, or just in this instance?

Regards, 

Scott

Gandalf -

One other question, please. I upgraded Altar of Mara recently (lvl one to lvl two). But the time of the sacrifice seems unchanged. 

(I also have the Exchange Speed of 60% in Dragon Stone, and use it constantly.) With the Dragon Stone 60% activated the 500 amulet time is 35:18, which is my recollection of the time BEFORE the Altar upgrade.

Is there a way to confirm the time that the sacrifice should take?

Thanks, Gandalf - I had half-dozen to a dozen Skull Runes. At next login the balance was zero.

And, from the standpoint of expecting reliable service, this is abysmal--they have not acknowledged ticket yet, and this is the tenth day since submission. 

I appreciate the address you supplied. Can I use that whenever I want to create a ticket, or just in this instance?

Regards, 

Scott

Zamioc said:

Gandalf -

One other question, please. I upgraded Altar of Mara recently (lvl one to lvl two). But the time of the sacrifice seems unchanged. 

(I also have the Exchange Speed of 60% in Dragon Stone, and use it constantly.) With the Dragon Stone 60% activated the 500 amulet time is 35:18, which is my recollection of the time BEFORE the Altar upgrade.

Is there a way to confirm the time that the sacrifice should take?

Usually the system should calculate the correct time.