Zamioc said:

Having issues with customer service. There's been no response for 4 days to an issue.  Also, I had an open ticket vanish from the queue. This isn't feeling like a responsible organization.  Any suggestions? Anyone contact the company out of the game?

Thank you.

Understand this issue Zamloc, i learnt quite early with Plarium,

"Expect nothing from them, on the occasion you ever get an intelligent response you will be pleasantly surprised" 

I have yet to be surprised. Best of luck to you.

However, if you express your issue in this forum, sometimes you get a sympathetic ear.

Zamioc said:

Having issues with customer service. There's been no response for 4 days to an issue.  Also, I had an open ticket vanish from the queue. This isn't feeling like a responsible organization.  Any suggestions? Anyone contact the company out of the game?

Thank you.

The ticket may have disappeared because you may have been logged out on your device.

Nikitta said:

Zamioc said:

Having issues with customer service. There's been no response for 4 days to an issue.  Also, I had an open ticket vanish from the queue. This isn't feeling like a responsible organization.  Any suggestions? Anyone contact the company out of the game?

Thank you.

Understand this issue Zamloc, i learnt quite early with Plarium,

"Expect nothing from them, on the occasion you ever get an intelligent response you will be pleasantly surprised" 

I have yet to be surprised. Best of luck to you.

However, if you express your issue in this forum, sometimes you get a sympathetic ear.