Unable to login in iPhone or Android

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Unable to login in iPhone or Android

Comments

1 2 3 4 5 6

NancyAdmin

Sep 9, 2019, 08:5509/09/19

07/09/19

1870

treed said:

This is beyond awful, if Plarium is trying to lose players keep folks from being able to sign on!

Hello Treed.

Could you please specify if this issue is still topical for you?

dale.a.palmer

Sep 11, 2019, 09:3809/11/19

Sep 11, 2019, 09:41(edited)

11/16/17

Since new update, unable to log in, went to apps, cleared cache, still the same. Screen says unable to load data, says required data cannot be loaded, try again later.

Carangajeira

Sep 11, 2019, 11:1009/11/19

06/30/15

Plarium Play will not even load since the maintenance!

NancyAdmin

Sep 12, 2019, 09:1509/12/19

07/09/19

1870

Carangajeira said:

Plarium Play will not even load since the maintenance!

Please find the Plarium Play application shortcut on your Desktop area >> right-click it >> click on the "Open file location" option >> delete the "Cache" folder in the opened location.

This should help.

togoscorpio

Feb 16, 2020, 09:0802/16/20

10/19/15

Hi...impossible do login...why?...server says no connection internet...but i have connection

NancyAdmin

Feb 17, 2020, 13:3502/17/20

07/09/19

1870

☆GIOVE☆ ISOD said:

Hi...impossible do login...why?...server says no connection internet...but i have connection

Please find the "Plarium Play" application shortcut on your Desktop area >> right-click it >> click on the "Open file location" option >> delete the "Cache" folder in the opened location. If it doesn't help, please send us a screenshot of the error received and information that you have an Internet connection.

Xzeon

Jun 15, 2020, 09:0006/15/20

10/27/19

Can't login in the game. Tried possible all things but can't login.

NancyAdmin

Jun 25, 2020, 09:5406/25/20

07/09/19

1870

Xzeon said:

Can't login in the game. Tried possible all things but can't login.

Xzeon, I'm sorry for the delayed reply. Is this issue still topical for you? If yes, please send us a screenshot of an error received so that I can check it. Thanks.

fsjostedt

Dec 6, 2022, 12:1712/06/22

01/25/15

Cant start game from laptop, just have black screen. have tryed to reinstall, still dont work

MicModerator

Dec 6, 2022, 18:3012/06/22

02/22/19

1472

fsjostedt

Cant start game from laptop, just have black screen. have tryed to reinstall, still dont work

Did you tried to contact directly the Support team ?

Here is the link for it :

https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360001645320

Select category Loading / running issue .

I wish you a good day !

Sandra Schoenborn

Sep 17, 2024, 18:4009/17/24

09/17/24

Cant log in and can't add screenshot as it says my file is too big. I'm on an iPad pro

MicModerator

Sep 23, 2024, 13:3609/23/24

02/22/19

1472

Sandra Schoenborn

Cant log in and can't add screenshot as it says my file is too big. I'm on an iPad pro

Why you can't add screenshots ?

1 2 3 4 5 6

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topic is locked. You cannot post comments.","title":"Unable to login in iPhone or Android","authorRole":"","contentDraftJs":"","contentHtml":"<p><span style=\"color: rgb(155, 187, 89);\">- Please write down below under this post thread in detail the problem you are facing and provide screenshots links <br></span></p><p><span style=\"color: rgb(155, 187, 89);\">- Specify the platform you are using whether iPhone/Android<br></span></p><p><span style=\"color: rgb(155, 187, 89);\">- Avoid creating new duplicate topics elsewhere.</span><span style=\"color: rgb(155, 187, 89);\"><br></span></p><p><span style=\"color: rgb(155, 187, 89);\">- There may be some small gift as a compensation for long downtime but not always<br></span></p><span style=\"color: rgb(155, 187, 89);\"></span><span style=\"color: rgb(155, 187, 89);\"></span><p><span style=\"color: rgb(155, 187, 89);\">- Send details to  <a href=\"//plarium-mobile-support.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">SupportLink</a> with below information</span></p><ul><li><span style=\"color: rgb(155, 187, 89);\">Device model<br></span></li><li><span style=\"color: rgb(155, 187, 89);\">Internet connection you use</span></li><li><span style=\"color: rgb(155, 187, 89);\">Account coordinates<br></span></li><li><span style=\"color: rgb(155, 187, 89);\">Screenshot of the error</span></li></ul><p><span style=\"text-decoration: underline;\"><span style=\"color: rgb(155, 187, 89);\">Duplicate post threads may be removed without notice.</span></span><span style=\"color: rgb(242, 195, 20);\"><br></span></p><span style=\"color: rgb(242, 195, 20);\"><br></span><p><span style=\"color: rgb(242, 195, 20);\">What causes loading issues?</span></p><p><span style=\"color: rgb(242, 195, 20);\">There are several reasons why you may experience loading issues in the game. Every issue has a possible solution. Please make sure that you performed all the steps in the instruction below before taking further actions.</span></p><p><span style=\"color: rgb(242, 195, 20);\">1. The game application’s cache may be causing issues. You can resolve them by clearing old cached data. To do so, follow the instructions below:</span></p><p><span style=\"color: rgb(242, 195, 20);\"><span style=\"text-decoration: underline;\">For iOS:</span> Please try restarting your game by removing it from your task tray, and then relaunching it. To do so, double-click the Home button, then swipe up on the app to close it; launch the game again. If the issue persists, please reboot your device.</span></p><p><span style=\"color: rgb(242, 195, 20);\"><span style=\"text-decoration: underline;\">For Android OS:</span> Please clear the game’s cache. Go to your device's Settings menu -> Application manager -> app name -> Clear cache.</span></p><p><span style=\"color: rgb(242, 195, 20);\">2. The device may be overloaded if too many applications are running. Please close all running applications and relaunch the app.</span></p><p><span style=\"color: rgb(242, 195, 20);\">3. Your internet connection may not be running optimally, or your bandwidth may be overloaded. To resolve this issue, go to your device’s Settings and switch off the Wi-Fi connection. Wait a few minutes, then turn it back on.</span></p><p><span style=\"color: rgb(242, 195, 20);\">4. The game may not be updated to the latest version. </span><span style=\"color: rgb(155, 187, 89);\"></span><span style=\"color: rgb(155, 187, 89);\"></span><span style=\"color: rgb(155, 187, 89);\"></span><span style=\"text-decoration: underline;\"><span style=\"color: rgb(155, 187, 89);\"><span style=\"font-style: italic;\"></span></span></span></p><span style=\"text-decoration: underline;\"><span style=\"color: rgb(155, 187, 89);\"><span style=\"font-style: italic;\"><br></span></span></span><span style=\"text-decoration: underline;\"><span style=\"color: rgb(155, 187, 89);\"><span style=\"font-style: italic;\"><br></span></span></span><h1><span style=\"color: rgb(155, 187, 89);\"></span></h1>","createdDate":"1527316680000","folderId":"79","id":"104375","authorId":"1673096","authorRegistered":"1452494759007","authorName":"Gandalf","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"20670","commentsCount":"112","likesCount":"0","authorCommentsCount":"1009","isHidden":"false","isClosed":"false","pinnedStatus":"true"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/stormfallrob/79_bug-reports/104375_unable-to-login-in-iphone-or-android/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"6","lastPage":"6"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/8463016/","commentUrl":"/en/comment/topic_672147/"},"strings":{"userRole":"Admin","userId":"8463016","contentDraftJs":"","contentHtml":"<p>treed said:</p><br><blockquote>This  is beyond awful, if Plarium is trying to lose players keep folks from being able to sign on! </blockquote><p>Hello Treed. </p><br>Could you please specify if this issue is still topical for you? ","userRegistered":"1562666947827","userCommentsCount":"1870","userName":"Nancy","createdDate":"1568019346590","editedDate":"0","id":"672147","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"672147","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/3903087/","commentUrl":"/en/comment/topic_673408/"},"strings":{"userRole":"","userId":"3903087","contentDraftJs":"","contentHtml":"Since new update, unable to log in, went to apps, cleared cache, still the same.  Screen says unable to load data,  says required data cannot be loaded, try again later.","userRegistered":"1510803184240","userCommentsCount":"1","userName":"dale.a.palmer","createdDate":"1568194698457","editedDate":"1568194900370","id":"673408","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"673408","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/515330/","commentUrl":"/en/comment/topic_673459/"},"strings":{"userRole":"","userId":"515330","contentDraftJs":"","contentHtml":"<img src=\"//cnt-forum.plarium.com/file.bmp?g=0b572a40-de92-4891-879a-f408d9d504a2\"><br>Plarium Play will not even load since the maintenance!","userRegistered":"1435690499137","userCommentsCount":"97","userName":"Carangajeira","createdDate":"1568200251633","editedDate":"0","id":"673459","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/11960174.jpeg?v=1608125076"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"673459","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8463016/","commentUrl":"/en/comment/topic_673953/"},"strings":{"userRole":"Admin","userId":"8463016","contentDraftJs":"","contentHtml":"<p>Carangajeira said:</p><br><blockquote><img src=\"//cnt-forum.plarium.com/file.bmp?g=0b572a40-de92-4891-879a-f408d9d504a2\"><br>Plarium Play will not even load since the maintenance!</blockquote><p>Please find the Plarium Play application shortcut on your Desktop area >> right-click it >> click on the \"Open file location\" option >> delete the \"Cache\" folder in the opened location.\r</p>\r<p>This should help.</p>","userRegistered":"1562666947827","userCommentsCount":"1870","userName":"Nancy","createdDate":"1568279758987","editedDate":"0","id":"673953","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"673953","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1633916/","commentUrl":"/en/comment/topic_750471/"},"strings":{"userRole":"","userId":"1633916","contentDraftJs":"","contentHtml":"Hi...impossible do login...why?...server says no connection internet...but i have connection","userRegistered":"1445269217570","userCommentsCount":"1","userName":"togoscorpio","createdDate":"1581844111933","editedDate":"0","id":"750471","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750471","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8463016/","commentUrl":"/en/comment/topic_751043/"},"strings":{"userRole":"Admin","userId":"8463016","contentDraftJs":"","contentHtml":"<p>☆GIOVE☆ ISOD said:</p><br><blockquote>Hi...impossible do login...why?...server says no connection internet...but i have connection</blockquote><p>Please find the \"Plarium Play\" application shortcut on your Desktop area >> right-click it >> click on the \"Open file location\" option >> delete the \"Cache\" folder in the opened location.\r If it doesn't help, please send us a screenshot of the error received and information that you have an Internet connection. </p><p><br></p>","userRegistered":"1562666947827","userCommentsCount":"1870","userName":"Nancy","createdDate":"1581946542057","editedDate":"0","id":"751043","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"751043","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8854107/","commentUrl":"/en/comment/topic_791033/"},"strings":{"userRole":"","userId":"8854107","contentDraftJs":"","contentHtml":"<p>Can't login in the game. Tried possible all things but can't login.</p>","userRegistered":"1572162884270","userCommentsCount":"3","userName":"Xzeon","createdDate":"1592211616147","editedDate":"0","id":"791033","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"791033","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8463016/","commentUrl":"/en/comment/topic_793504/"},"strings":{"userRole":"Admin","userId":"8463016","contentDraftJs":"","contentHtml":"<p>Xzeon said:</p><br><blockquote><p>Can't login in the game. Tried possible all things but can't login.</p></blockquote><p>Xzeon, I'm sorry for the delayed reply. Is this issue still topical for you? If yes, please send us a screenshot of an error received so that I can check it. Thanks. </p>","userRegistered":"1562666947827","userCommentsCount":"1870","userName":"Nancy","createdDate":"1593078870830","editedDate":"0","id":"793504","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"793504","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/12023932/","commentUrl":"/en/comment/topic_1626262/"},"strings":{"userRole":"","userId":"12023932","contentDraftJs":"{\"blocks\":[{\"key\":\"3fm3o\",\"text\":\"Cant start game from laptop, just have black screen. have tryed to reinstall, still dont work\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1422207354380","userCommentsCount":"1","userName":"fsjostedt","createdDate":"1670329057530","editedDate":"0","id":"1626262","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1626262","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7378513/","commentUrl":"/en/comment/topic_1626329/"},"strings":{"userRole":"Moderator","userId":"7378513","contentDraftJs":"{\"blocks\":[{\"key\":\"2bige\",\"text\":\"Did you tried to contact directly the Support team ?\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"c4e45\",\"text\":\"Here is the link for it :\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"2ho9r\",\"text\":\"https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360001645320\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[{\"offset\":0,\"length\":84,\"key\":0}],\"data\":{}},{\"key\":\"409uo\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"7ahe8\",\"text\":\"i\",\"type\":\"atomic\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[{\"offset\":0,\"length\":1,\"key\":1}],\"data\":{}},{\"key\":\"8k7vp\",\"text\":\"Select category Loading / running issue .\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"75b31\",\"text\":\"I wish you a good day !\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{\"0\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"explicit\":false,\"url\":\"https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360001645320\"}},\"1\":{\"type\":\"IMAGE\",\"mutability\":\"IMMUTABLE\",\"data\":{\"height\":\"auto\",\"width\":\"auto\",\"alt\":\"\",\"src\":\"https://plarium.com/forum/multimedia/59652B52-B329-4CBC-AE54-AA774343755D\"}}}}","contentHtml":"","userRegistered":"1550858952113","userCommentsCount":"1472","userName":"Mic","createdDate":"1670351454360","editedDate":"0","id":"1626329","entityId":"104375","likesCount":"0","quotedId":"1626262","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/throne-kingdom-at-war/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1626329","isDeleted":"false"},"repeaters":{"quoteList":[{"links":{"authorUrl":"/en/profile/12023932/"},"strings":{"contentDraftJs":"{\"blocks\":[{\"key\":\"3fm3o\",\"text\":\"Cant start game from laptop, just have black screen. have tryed to reinstall, still dont work\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userName":"fsjostedt"},"images":{},"template_options":{"compositeId":"1626262"},"repeaters":{}}]}},{"links":{"authorUrl":"/en/profile/14098518/","commentUrl":"/en/comment/topic_1761707/"},"strings":{"userRole":"","userId":"14098518","contentDraftJs":"{\"blocks\":[{\"key\":\"ah888\",\"text\":\"Cant log in and can't add screenshot as it says my file is too big.  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topic is locked. You cannot post comments.","title":"Unable to login in iPhone or Android","authorRole":"","contentDraftJs":"","contentHtml":"<p><span style=\"color: rgb(155, 187, 89);\">- Please write down below under this post thread in detail the problem you are facing and provide screenshots links <br></span></p><p><span style=\"color: rgb(155, 187, 89);\">- Specify the platform you are using whether iPhone/Android<br></span></p><p><span style=\"color: rgb(155, 187, 89);\">- Avoid creating new duplicate topics elsewhere.</span><span style=\"color: rgb(155, 187, 89);\"><br></span></p><p><span style=\"color: rgb(155, 187, 89);\">- There may be some small gift as a compensation for long downtime but not always<br></span></p><span style=\"color: rgb(155, 187, 89);\"></span><span style=\"color: rgb(155, 187, 89);\"></span><p><span style=\"color: rgb(155, 187, 89);\">- Send details to  <a href=\"//plarium-mobile-support.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">SupportLink</a> with below information</span></p><ul><li><span style=\"color: rgb(155, 187, 89);\">Device model<br></span></li><li><span style=\"color: rgb(155, 187, 89);\">Internet connection you use</span></li><li><span style=\"color: rgb(155, 187, 89);\">Account coordinates<br></span></li><li><span style=\"color: rgb(155, 187, 89);\">Screenshot of the error</span></li></ul><p><span style=\"text-decoration: underline;\"><span style=\"color: rgb(155, 187, 89);\">Duplicate post threads may be removed without notice.</span></span><span style=\"color: rgb(242, 195, 20);\"><br></span></p><span style=\"color: rgb(242, 195, 20);\"><br></span><p><span style=\"color: rgb(242, 195, 20);\">What causes loading issues?</span></p><p><span style=\"color: rgb(242, 195, 20);\">There are several reasons why you may experience loading issues in the game. Every issue has a possible solution. Please make sure that you performed all the steps in the instruction below before taking further actions.</span></p><p><span style=\"color: rgb(242, 195, 20);\">1. The game application’s cache may be causing issues. You can resolve them by clearing old cached data. To do so, follow the instructions below:</span></p><p><span style=\"color: rgb(242, 195, 20);\"><span style=\"text-decoration: underline;\">For iOS:</span> Please try restarting your game by removing it from your task tray, and then relaunching it. To do so, double-click the Home button, then swipe up on the app to close it; launch the game again. If the issue persists, please reboot your device.</span></p><p><span style=\"color: rgb(242, 195, 20);\"><span style=\"text-decoration: underline;\">For Android OS:</span> Please clear the game’s cache. Go to your device's Settings menu -> Application manager -> app name -> Clear cache.</span></p><p><span style=\"color: rgb(242, 195, 20);\">2. The device may be overloaded if too many applications are running. Please close all running applications and relaunch the app.</span></p><p><span style=\"color: rgb(242, 195, 20);\">3. Your internet connection may not be running optimally, or your bandwidth may be overloaded. To resolve this issue, go to your device’s Settings and switch off the Wi-Fi connection. Wait a few minutes, then turn it back on.</span></p><p><span style=\"color: rgb(242, 195, 20);\">4. The game may not be updated to the latest version. </span><span style=\"color: rgb(155, 187, 89);\"></span><span style=\"color: rgb(155, 187, 89);\"></span><span style=\"color: rgb(155, 187, 89);\"></span><span style=\"text-decoration: underline;\"><span style=\"color: rgb(155, 187, 89);\"><span style=\"font-style: italic;\"></span></span></span></p><span style=\"text-decoration: underline;\"><span style=\"color: rgb(155, 187, 89);\"><span style=\"font-style: italic;\"><br></span></span></span><span style=\"text-decoration: underline;\"><span style=\"color: rgb(155, 187, 89);\"><span style=\"font-style: italic;\"><br></span></span></span><h1><span style=\"color: rgb(155, 187, 89);\"></span></h1>","createdDate":"1527316680000","folderId":"79","id":"104375","authorId":"1673096","authorRegistered":"1452494759007","authorName":"Gandalf","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"20670","commentsCount":"112","likesCount":"0","authorCommentsCount":"1009","isHidden":"false","isClosed":"false","pinnedStatus":"true"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/stormfallrob/79_bug-reports/104375_unable-to-login-in-iphone-or-android/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"6","lastPage":"6"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/8463016/","commentUrl":"/en/comment/topic_672147/"},"strings":{"userRole":"Admin","userId":"8463016","contentDraftJs":"","contentHtml":"<p>treed said:</p><br><blockquote>This  is beyond awful, if Plarium is trying to lose players keep folks from being able to sign on! </blockquote><p>Hello Treed. </p><br>Could you please specify if this issue is still topical for you? ","userRegistered":"1562666947827","userCommentsCount":"1870","userName":"Nancy","createdDate":"1568019346590","editedDate":"0","id":"672147","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"672147","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/3903087/","commentUrl":"/en/comment/topic_673408/"},"strings":{"userRole":"","userId":"3903087","contentDraftJs":"","contentHtml":"Since new update, unable to log in, went to apps, cleared cache, still the same.  Screen says unable to load data,  says required data cannot be loaded, try again later.","userRegistered":"1510803184240","userCommentsCount":"1","userName":"dale.a.palmer","createdDate":"1568194698457","editedDate":"1568194900370","id":"673408","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"673408","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/515330/","commentUrl":"/en/comment/topic_673459/"},"strings":{"userRole":"","userId":"515330","contentDraftJs":"","contentHtml":"<img src=\"//cnt-forum.plarium.com/file.bmp?g=0b572a40-de92-4891-879a-f408d9d504a2\"><br>Plarium Play will not even load since the maintenance!","userRegistered":"1435690499137","userCommentsCount":"97","userName":"Carangajeira","createdDate":"1568200251633","editedDate":"0","id":"673459","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/11960174.jpeg?v=1608125076"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"673459","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8463016/","commentUrl":"/en/comment/topic_673953/"},"strings":{"userRole":"Admin","userId":"8463016","contentDraftJs":"","contentHtml":"<p>Carangajeira said:</p><br><blockquote><img src=\"//cnt-forum.plarium.com/file.bmp?g=0b572a40-de92-4891-879a-f408d9d504a2\"><br>Plarium Play will not even load since the maintenance!</blockquote><p>Please find the Plarium Play application shortcut on your Desktop area >> right-click it >> click on the \"Open file location\" option >> delete the \"Cache\" folder in the opened location.\r</p>\r<p>This should help.</p>","userRegistered":"1562666947827","userCommentsCount":"1870","userName":"Nancy","createdDate":"1568279758987","editedDate":"0","id":"673953","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"673953","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1633916/","commentUrl":"/en/comment/topic_750471/"},"strings":{"userRole":"","userId":"1633916","contentDraftJs":"","contentHtml":"Hi...impossible do login...why?...server says no connection internet...but i have connection","userRegistered":"1445269217570","userCommentsCount":"1","userName":"togoscorpio","createdDate":"1581844111933","editedDate":"0","id":"750471","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"750471","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8463016/","commentUrl":"/en/comment/topic_751043/"},"strings":{"userRole":"Admin","userId":"8463016","contentDraftJs":"","contentHtml":"<p>☆GIOVE☆ ISOD said:</p><br><blockquote>Hi...impossible do login...why?...server says no connection internet...but i have connection</blockquote><p>Please find the \"Plarium Play\" application shortcut on your Desktop area >> right-click it >> click on the \"Open file location\" option >> delete the \"Cache\" folder in the opened location.\r If it doesn't help, please send us a screenshot of the error received and information that you have an Internet connection. </p><p><br></p>","userRegistered":"1562666947827","userCommentsCount":"1870","userName":"Nancy","createdDate":"1581946542057","editedDate":"0","id":"751043","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"751043","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8854107/","commentUrl":"/en/comment/topic_791033/"},"strings":{"userRole":"","userId":"8854107","contentDraftJs":"","contentHtml":"<p>Can't login in the game. Tried possible all things but can't login.</p>","userRegistered":"1572162884270","userCommentsCount":"3","userName":"Xzeon","createdDate":"1592211616147","editedDate":"0","id":"791033","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"791033","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8463016/","commentUrl":"/en/comment/topic_793504/"},"strings":{"userRole":"Admin","userId":"8463016","contentDraftJs":"","contentHtml":"<p>Xzeon said:</p><br><blockquote><p>Can't login in the game. Tried possible all things but can't login.</p></blockquote><p>Xzeon, I'm sorry for the delayed reply. Is this issue still topical for you? If yes, please send us a screenshot of an error received so that I can check it. Thanks. </p>","userRegistered":"1562666947827","userCommentsCount":"1870","userName":"Nancy","createdDate":"1593078870830","editedDate":"0","id":"793504","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"793504","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/12023932/","commentUrl":"/en/comment/topic_1626262/"},"strings":{"userRole":"","userId":"12023932","contentDraftJs":"{\"blocks\":[{\"key\":\"3fm3o\",\"text\":\"Cant start game from laptop, just have black screen. have tryed to reinstall, still dont work\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1422207354380","userCommentsCount":"1","userName":"fsjostedt","createdDate":"1670329057530","editedDate":"0","id":"1626262","entityId":"104375","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1626262","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7378513/","commentUrl":"/en/comment/topic_1626329/"},"strings":{"userRole":"Moderator","userId":"7378513","contentDraftJs":"{\"blocks\":[{\"key\":\"2bige\",\"text\":\"Did you tried to contact directly the Support team ?\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"c4e45\",\"text\":\"Here is the link for it :\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"2ho9r\",\"text\":\"https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360001645320\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[{\"offset\":0,\"length\":84,\"key\":0}],\"data\":{}},{\"key\":\"409uo\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"7ahe8\",\"text\":\"i\",\"type\":\"atomic\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[{\"offset\":0,\"length\":1,\"key\":1}],\"data\":{}},{\"key\":\"8k7vp\",\"text\":\"Select category Loading / running issue .\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"75b31\",\"text\":\"I wish you a good day !\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{\"0\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"explicit\":false,\"url\":\"https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360001645320\"}},\"1\":{\"type\":\"IMAGE\",\"mutability\":\"IMMUTABLE\",\"data\":{\"height\":\"auto\",\"width\":\"auto\",\"alt\":\"\",\"src\":\"https://plarium.com/forum/multimedia/59652B52-B329-4CBC-AE54-AA774343755D\"}}}}","contentHtml":"","userRegistered":"1550858952113","userCommentsCount":"1471","userName":"Mic","createdDate":"1670351454360","editedDate":"0","id":"1626329","entityId":"104375","likesCount":"0","quotedId":"1626262","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/throne-kingdom-at-war/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1626329","isDeleted":"false"},"repeaters":{"quoteList":[{"links":{"authorUrl":"/en/profile/12023932/"},"strings":{"contentDraftJs":"{\"blocks\":[{\"key\":\"3fm3o\",\"text\":\"Cant start game from laptop, just have black screen. have tryed to reinstall, still dont work\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userName":"fsjostedt"},"images":{},"template_options":{"compositeId":"1626262"},"repeaters":{}}]}},{"links":{"authorUrl":"/en/profile/14098518/","commentUrl":"/en/comment/topic_1761707/"},"strings":{"userRole":"","userId":"14098518","contentDraftJs":"{\"blocks\":[{\"key\":\"ah888\",\"text\":\"Cant log in and can't add screenshot as it says my file is too big.  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