Hello lezgofun

Did you checked well your inventory ?

Yes, for example I have no magic key (15 day prize) in my inventory.

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27 days in the game 

I suggest to contact the support , and explain them what is missing !

Here is the link for support :

https://social-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360001645320&fbclid=IwAR3BQvJCine1yBvcEA36YRyEptBiql9BrsUsBZlB-J0g0Sy6cZeuI4RIYgM

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Yes,  for example I have no magic key (15 day prize) in my inventory.
 

You will need to go through support as explained. 

Support does not want to help, I wrote several times already

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comment edited , is against the rules share pm from Support

Ok, how to fix problem?

As it was said already , just through the support , please insist with them , and explain again step by step , forward them all the details !