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THEFT OF ACCOUNT

THEFT OF ACCOUNT

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Jan 18, 2017, 12:4601/18/17
01/18/17
0

THEFT OF ACCOUNT

A person entering in my account changed the email of my account, stealing it from me. How can I do to recover it?

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Jan 19, 2017, 07:5401/19/17
Jan 19, 2017, 07:57(edited)
1369

FYI, linked email can't be chaged.

So you can reset your password, get a link on email and made it more safe.

Unfortunately, if your email was hаcked (not plarium accaunt) - plarium can't do anything.

Jan 19, 2017, 09:5801/19/17
2303
francescocito.fc said:

A person entering in my account changed the email of my account, stealing it from me. How can I do to recover it?

If you lost an access to your account please submit a ticket to our Support Team so they could investigate your issue.
Jan 19, 2017, 12:2501/19/17
2303
francescocito.fc said:

this person has managed to change my email without hack it ...through the coordinates of my account can you check if there was this email change?

I have spent a lot of money on this account, I can not lose it becouse you dont do something.

coord: x: -257; y: -1253 

castle name: IL DEMONE

old email (the email That was changed) = [email protected]

new email ( email of the thief) =  [email protected]


Unfortunately, we cannot investigate this issue at forum. As I said above you should submit a ticket to our Support Team. Here is a link.