All Categories

Email confirmation

Email confirmation

Search
Aug 30, 2016, 13:5008/30/16
08/19/16
4

Email confirmation

Hello support, I'm not able to confirm the email. The game in the profile tab says that my email address has not been confirmed. If I push resend, no email in my account. I checked also in spam folder without fortune.

May I have help please?


Thanks

Views
3k
Comments
9
Comments
Aug 30, 2016, 15:1208/30/16
1369
Please, contact support team to solve this problem.
Sep 1, 2016, 08:0409/01/16
08/19/16
4

Ticket opened by the portal, but no email notification arrived. I opened 2 different ticket, 1 referred to gmail and 1 to an italian provider....no mails.

Are you sure that the support site is up e that you are able to send email?

Alyona KolomiitsevaCommunity Manager
Sep 1, 2016, 13:0709/01/16
09/17/15
8278
Cinziastorm31 said:

Ticket opened by the portal, but no email notification arrived. I opened 2 different ticket, 1 referred to gmail and 1 to an italian provider....no mails.

Are you sure that the support site is up e that you are able to send email?

Please check your PM. I wrote you some details on your issue.
Sep 1, 2016, 13:4009/01/16
08/19/16
4

No mails. Neither in incoming messages nor in the spam.



Alyona KolomiitsevaCommunity Manager
Sep 2, 2016, 07:0909/02/16
09/17/15
8278
Cinziastorm31 said:

No mails. Neither in incoming messages nor in the spam.



Let's wait then. As soon as they answer your ticket, I will contact you in PM with the details, ok?
Sep 3, 2016, 21:0109/03/16
08/19/16
4

OK....I'll wait...I'm afraid I'll wait for a very long time...


:)


Alyona KolomiitsevaCommunity Manager
Sep 5, 2016, 06:0309/05/16
09/17/15
8278
Cinziastorm31 said:

OK....I'll wait...I'm afraid I'll wait for a very long time...


:)


If they don't response till Thursday, please let me know.
Sep 7, 2016, 15:1609/07/16
08/19/16
4
They have contacted me. Actually we are trying to solve the problem that seems to me quite curios.
Alyona KolomiitsevaCommunity Manager
Sep 8, 2016, 08:1009/08/16
09/17/15
8278
Cinziastorm31 said:

They have contacted me. Actually we are trying to solve the problem that seems to me quite curios.
Great!
The topic is locked. You cannot post comments.