i cann't install the update !

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i cann't install the update !

Unknown_Ranger10

Feb 12, 2016, 15:5202/12/16

02/10/16

i cann't install the update !

hi there ,

there is a new update for the mobile game , and you cann't play anymore without installing it.

but when i go to the playstore i cann't download it , it says my phone is not compatible with this version .....

i have a sony xperia running on android 5.1.1 i play the game some time now, payed for several things in the game and with this update i cann't play anymore , anyone else having this problem ? and pls donn't tell me to buy another phone....

grts and hoping for a quick solution

Comments

Deleted

Feb 12, 2016, 16:5502/12/16

1369

Hi.

In order to resolve this issue, please clear the cache and/or data of the Google Play Store application.

To do that, please follow these simple steps:

- Head to the Settings -> Apps -> All window:

- Find the Google Play Store application and click on it

- Click on the "Force Stop" button

- Click on the "Clear cache" and/or "Clear data" buttons

- Restart your device and open the Google Play Store application .

If this won't help, please, contact Support team.

Unknown_Ranger10

Feb 12, 2016, 19:5702/12/16

02/10/16

hi there ,

thank you , it worked .

Clearing the cache alone didn't work for me , but i removed all the updates from te store also the 2'nd time and the cache again en then i could download it :-)

jason4eg

Feb 13, 2016, 16:2002/13/16

Dec 29, 2018, 16:53(edited)

11/05/14

19379

Unable to install update or play current software version. Currently have Stormfall: Rise of Balur v1.73.0 installed. Hardware: Nvidia Shield Tablet with Android 5.0.1

One endless loop. Force stop game. Clear data + cache. Uninstall. Reboot tablet. Reinstall. Reboot tablet. Try to run the game. Asks me to download update again. Repeat the same process over and over.

I must also mention my Samsung Galaxy S4 is now suddenly incompatible to receive the install or update.

Deleted

Feb 17, 2016, 13:0002/17/16

1369

Rasta, did you try to clear cash of Google play?

In order to resolve this issue, please clear the cache and/or data of the Google Play Store application. To do that, please follow these simple steps:

- Head to the Settings -> Apps -> All window
- Find the Google Play Store application and click on it
- Click on the "Force Stop" button
- Click on the "Clear cache" and/or "Clear data" buttons
- Restart your device and open the Google Play Store application.

If it's not usefull, please, contact Support team. They can find an aid for your device,

The topic is locked. You cannot post comments.

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Currently have Stormfall: Rise of Balur v1.73.0 installed. Hardware: Nvidia Shield Tablet with Android 5.0.1</p><p>One endless loop. Force stop game. Clear data + cache. Uninstall. Reboot tablet. Reinstall. Reboot tablet. Try to run the game. Asks me to download update again. Repeat the same process over and over.</p><p>I must also mention my Samsung Galaxy S4 is now suddenly incompatible to receive the install or update.</p><p><br></p><br>","userRegistered":"1415190749750","userCommentsCount":"19379","userName":"jason4eg ","createdDate":"1455380447863","editedDate":"1546102401590","id":"100281","entityId":"19723","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"100281","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/154182/","commentUrl":"/en/comment/topic_102321/"},"strings":{"userRole":"","userId":"154182","contentDraftJs":"","contentHtml":"<p>Rasta, did you try to clear cash of Google play?</p><p><span>In order to resolve this issue, please clear the cache and/or data of the Google Play Store application. </span><span>To do that, please follow these simple steps: </span></p><p><ol><li>- Head to the Settings -> Apps -> All window\n</li><li>- Find the Google Play Store application and click on it\n</li><li>- Click on the \"Force Stop\" button\n</li><li>- Click on the \"Clear cache\" and/or \"Clear data\" buttons\n</li><li>- Restart your device and open the Google Play Store application.</li></ol><br></p><p>If it's not usefull, please, contact <a href=\"http://support.plarium.com/enstormfallmobile/Tickets/Submit\" rel=\"nofollow ugc\" target=\"_blank\">Support team</a>. They can find an aid for your device,</p>","userRegistered":"","userCommentsCount":"1369","userName":"Deleted","createdDate":"1455714041140","editedDate":"0","id":"102321","entityId":"19723","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"102321","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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You cannot post comments.","title":"i cann't install the update !","authorRole":"","contentDraftJs":"","contentHtml":"<p>hi there , </p><br><p>there is a new update for the mobile game , and you cann't play anymore without installing it.</p><p>but when i go to the playstore i cann't download it , it says my phone is not compatible with this version .....</p><p>i have a sony xperia running on android 5.1.1 i play the game some time now, payed for several things in the game and with this update i cann't play anymore , anyone else having this problem ? and pls donn't tell me to buy another phone....</p><br>grts and hoping for a quick solution<br>","createdDate":"1455292320000","folderId":"515","id":"19723","authorId":"1030977","authorRegistered":"1455142570903","authorName":"Unknown_Ranger10","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/17.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"3719","commentsCount":"4","likesCount":"0","authorCommentsCount":"1","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/stormfallrob/515_archive/19723_i-cann-t-install-the-update--/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/154182/","commentUrl":"/en/comment/topic_100009/"},"strings":{"userRole":"","userId":"154182","contentDraftJs":"","contentHtml":"<p>Hi.\n</p><p>In order to resolve this issue, please clear the cache and/or data of the Google Play Store application.\n</p><p>To do that, please follow these simple steps:\n</p><p>- Head to the Settings -> Apps -> All window:\n</p><p>- Find the Google Play Store application and click on it\n</p><p>- Click on the \"Force Stop\" button\n</p><p>- Click on the \"Clear cache\" and/or \"Clear data\" buttons\n</p><p>- Restart your device and open the Google Play Store application\n.\n</p><p><br></p>\n\n\n<span>If this won't help, please, contact <a href=\"http://support.plarium.com/enstormfallmobile/Tickets/Submit\" rel=\"nofollow ugc\" target=\"_blank\">Support team</a>. </span><br>\n<br>","userRegistered":"","userCommentsCount":"1369","userName":"Deleted","createdDate":"1455296149387","editedDate":"0","id":"100009","entityId":"19723","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"100009","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1030977/","commentUrl":"/en/comment/topic_100077/"},"strings":{"userRole":"","userId":"1030977","contentDraftJs":"","contentHtml":"<p>hi there ,</p><p> thank you , it worked .</p><p>Clearing the cache alone didn't work for me , but i removed all the updates from te store also the 2'nd time and the cache again en then i could download it :-)</p><br><br>","userRegistered":"1455142570903","userCommentsCount":"1","userName":"Unknown_Ranger10","createdDate":"1455307062017","editedDate":"0","id":"100077","entityId":"19723","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/17.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"100077","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/4510073/","commentUrl":"/en/comment/topic_100281/"},"strings":{"userRole":"","userId":"4510073","contentDraftJs":"","contentHtml":"<p>Unable to install update or play current software version. Currently have Stormfall: Rise of Balur v1.73.0 installed. Hardware: Nvidia Shield Tablet with Android 5.0.1</p><p>One endless loop. Force stop game. Clear data + cache. Uninstall. Reboot tablet. Reinstall. Reboot tablet. Try to run the game. Asks me to download update again. Repeat the same process over and over.</p><p>I must also mention my Samsung Galaxy S4 is now suddenly incompatible to receive the install or update.</p><p><br></p><br>","userRegistered":"1415190749750","userCommentsCount":"19379","userName":"jason4eg ","createdDate":"1455380447863","editedDate":"1546102401590","id":"100281","entityId":"19723","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"100281","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/154182/","commentUrl":"/en/comment/topic_102321/"},"strings":{"userRole":"","userId":"154182","contentDraftJs":"","contentHtml":"<p>Rasta, did you try to clear cash of Google play?</p><p><span>In order to resolve this issue, please clear the cache and/or data of the Google Play Store application. </span><span>To do that, please follow these simple steps: </span></p><p><ol><li>- Head to the Settings -> Apps -> All window\n</li><li>- Find the Google Play Store application and click on it\n</li><li>- Click on the \"Force Stop\" button\n</li><li>- Click on the \"Clear cache\" and/or \"Clear data\" buttons\n</li><li>- Restart your device and open the Google Play Store application.</li></ol><br></p><p>If it's not usefull, please, contact <a href=\"http://support.plarium.com/enstormfallmobile/Tickets/Submit\" rel=\"nofollow ugc\" target=\"_blank\">Support team</a>. They can find an aid for your device,</p>","userRegistered":"","userCommentsCount":"1369","userName":"Deleted","createdDate":"1455714041140","editedDate":"0","id":"102321","entityId":"19723","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"102321","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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