Greetings, my Lord. If you are encountering issues with loading the game, you should contact the Support team. Please make sure that you select the correct category for such issue. The category would be "Login Issues"
You can create your ticket from the game: Guide -> Contact us -> Open a Ticket -> Login Issues.
If the "Support" does not work on the loading screen, you can submit your ticket online here.
That way the Support team will receive your ticket and answer it.