After long time, also due to quarantine,  I went back to my castle to find that all progress done were canceled.

Is that normal? Is there any way to recuperate the progress alredy done?

Thanks

First of all I want to thank you for the answer.

In the past I've been playing ST for a long time, doing coven activities and upgrading my castle as much as possible. In the years I played, I have devoted many hours to this game. Due to the excessive effort required at work I was forced to stop playing. Now, having more time, I have decided to resume playing. After the first log-in I found myself having to start from scratch. I have lost all progress made in the past.

Is it possible to get back "my old castle" or all the work done is lost forever? (I've already started playing pretty seriously again). Thanks in advance for your reply. Regards

Annabelle said:

IlCASA said:

After long time, also due to quarantine,  I went back to my castle to find that all progress done were canceled.

Is that normal? Is there any way to recuperate the progress alredy done?

Thanks

Can you explain your situation a little more in depth so that we may better answer your question? Thanks

Thank you for your answer and support.

Whatever will happen I am happy of the support received.

I wish you a great day

Annabelle said:

Hi ILCASA, the advice I received was for you to use the in game support bot to report the issues with your castles and provide the server you are playing on along with the coordinates of the castles. Support may be able to restore your castles to what they were. I hope this is helpful to you.

Thank yo uvery much for your suport!

I really appreciate.

I ll try to do so :)