Thanks a lot for the infos <3

Good afternoon, how can I contact technical support regarding an account being blocked?

wow, ok, I just bought a new battlepass and got it to level 6 then noticed that it is only running for 1 day!!

my resources from the March battle pass we paid out today !!!    Now i will be unable to use those resources to fill my April battle pass troop queues..

What is going on 

⚠️ UPD: A technical error occurred today, March 31, leading to the launch of an additional 24-hour March Battle Pass. Upon its completion, a new April Battle Pass will be held tomorrow.

We apologize for the inconvenience and understand that this can cause some frustration. Those who purchased the 24-hour March Battle Pass today can contact our support team via this link and use the refund option

We hope for your understanding and wish you a great game!

hello Daria, that link you posted above for a refund only takes you to the support portal - there is no refund option at this portal. now that I have purchased the battlepass and applied the weekly mareth quests which I had completed but not used - to get the battlepass to level 6. a straight refund for the cost of the battlepass will not give me back those levels I got to by applying weekly mareth quests, and as these have now been used I can't use them again so I will be well behind on completing levels.

Hy, you can ask those things for refund at the payment issue category

i

Hi - I've submitted 2 tickets, waiting on my refund. Any news on this??? 

-> use the refund option.

That's what I did. Does this mean that the Battle Pass now has to be bought again?

I paid via PayPal yesterday. How long does the refund take? So far, support hasn't even confirmed the receipt.

Who repaires the fact that I unlocked the Battle Pass up to and including level 4 yesterday?

31.03.2025 придбав бойовий пропуск

01.04.2025 бачу що бойовий пропуск не активний, придбав ще раз 

поверніть 5 баксів

те посилання котре вище вказали не вирішує проблему

 на цьому порталі немає можливості відшкодування 

Пларіум не змінний 11 років, одне й те саме....

I agree Mary, I progressed to level 4 yesterday.... Now all is gone...

Applied for the Refund as outlined above. 

The response I got didn't even address the Refund! 

It advised the issue is being fixed and compensation will be forthcoming. Serioussly??

Where is the promised April 1st Compensation?

Why wasn't it made clear on the oiriginal update about the March B.Pass that the new B.Pass was only for 24 Hours?

If it was only for 24 Hours WHY did it have a FULL 30 Days of Rewards?

I have lost Soulstones for the B.Pass StoneHeart Unit Training Que which has now dissappeared and currently am unable to claim the Premium B.Pass Rewards.

This is so Unprofessional on Plariums Part. Why can't you give a direct answer?

Will you Refund the money I Paid for nothing but frustration? 

Yes or No?

Offensichtlich war auch das Supportcenter mit der Schadensmeldung überfordert.

Nachdem ich keine Eingangsbestätigung erhalten habe am 1.April, habe ich den Schaden heute erneut an den Support aus dem ACC heraus gemeldet.

Die automatische Bestätigung an meine E-Mail-Adresse ist umgehend erfolgt.

4,99€ sind kein Weltuntergang. Ich bin gespannt, wann die Erstattung erfolgt + habe den Pass erneut gekauft.

Wegen der bereits erspielten verlorenen Level, wird jedoch zusätzlich um Entschädigung gebeten. 

Hello again, everyone! 

I fully understand the inconvenience this issue could cause. Please be assured that our team will refund everyone who purchased the 24-hour Battle Pass. Regardless of which server you are playing on, you can contact our support team via this link, and they will help you. There are many requests, so it may take some time.

Thank you for being patient! 

Thumbs up

April 3rd Magic Update:

Is now 2 Days since the promised 1st April In-Game Compensation (at time of writing that's STILL a No Show) 

Now up to Day 7 in the Battle Pass (should be Day 10/11) ... still can't Claim the Premium B.Pass Rewards so no xtra Training Ques resulting in a loss of BatttleGround 'Unit Fodder' .... Sending Units to the Battle Grounds takes 4ever when you're used to the B.Pass Boost ... which impacts GamePlay :(

N' just tried contacting Support for an unrelated reason and could get no further than the 'Drop Down' to confirm which Game you're playing on ... have they turned 'Off' Support OR is that now ANOTHER Issue that they're 'Working On'?

Just frustrated as 'ell here ... it's OBVIOUS they KNEW this was going to happen & ALL of this could have been avoided if they just were HONEST and told e'one NOT to buy the B.Pass until they gave the 'All-Clear' 

By NOT doing so it validates that all they're interested in is the 'Money Grab' ... Players that have been LOYAL thru all the past mishaps 'Be Damned' ... We just want YOUR $$$$!

At this point the only thing keeping me here is the Loyalty to my League and the valued Freindships I have made here

You need to DO BETTER Plarium!!

I understand you are angry , but the only way to sort out is through the support - payment issue section and follow their instructions and what they require , posting here will not solve your problem .

Feel free to do what you want ,nobody force you !

I wish you a good day ! 

I understand you are angry , but the only way to sort out is through the support - payment issue section and follow their instructions and what they require , posting here will not solve your problem .

Feel free to do what you want ,nobody force you !

I wish you a good day !  

So in other words YOU do not want Negative Comments here ... Do you not understand my Posts?

I HAVE tried to resolve this through the Support Portal  ... as I have posted previously the responses are vague and don't address my questions with direct, honest answers let alone any instructions 'to follow' as you 'put it'

Also, I have worded my enquiries Patiently & Politely ... I am sympathetic to their circumstance .. I have worked for many years in Customer Service and this is NOT a slight too any of Plariums Employees ... I feel for them having to deal with the position they've been put in .. I know only too well how demoralising being on the recieving end can be!

'Posting Here wil not solve your problem' ? ... if that is the case what is the purpose of this Forum which is 'Linked' from the original 'Update' specifically to address the Problem?

'Feel Free to do what you want. nobody force you" ... sums up the attitude of Plarium towards those that keep them a viable business ... I think YOU are the one that is Angry!

I also wish you a good day ... maybe take a CHILL PILL!

Два сервери,дві покупки ВР...

Третій день, проблема з поверненням чи відшкодуванням коштів досі не вирішена.. в кожного замку є айди, є координати, кожен хто потрапив у цю ситуацію пише айді замку, "техперсонал" дивится чи  цей айді дійсно купляв ВР  і повертає кошти, дуже важко це зробити.... бо Пларіум цікавлять тільки кошти)

У зв'язку із цим Пларіум втратить більше ніж залутав 31.03.2025.

Менеджмент фантастичний)