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Plarium Play FAQs

Plarium Play FAQs

Dear Players! 

We've recently been getting a lot of questions about our desktop application, Plarium Play, and how it uses the Adobe Flash Player. You probably already know that Flash will be disabled on all browsers soon, due to security threats. This naturally leads to fears, doubts, and questions about Plarium Play. For some, though, those doubts come from other worries about safety and security. Well, we're here to help out, and hopefully we can clarify any questions you might have. The most common questions - whether they're about Flash, or just about Plarium Play in general - are listed below. If you are still worried, you can also reach out to us if you want to know something that's not covered here.


Issue: It says that Plarium Play doesn't support my operating system (Chromebook, Linux, Ubuntu, etc.). What's going on?

Answer: Right now Plarium Play is only available on Windows and MacOS. There are currently no plans to expand coverage to other operating systems.


Issue: If Flash Player is being retired because it's not safe, but Plarium Play games still use Flash, am I still in danger?

Answer: No. Flash Player has two major security vulnerabilities that allow hackers to trick a user's computer into downloading malicious code. Neither of them apply to Plarium Play.

First, the hacker can construct a fake webpage that looks indistinguishable from the real one. This fake webpage contains malicious code, designed to download and install spyware or malware on your computer.

Second, a legitimate website can sell advertising space to someone who is hacking, or has been hacked. Hackers can then create advertisements that will download and install malicious code, and legitimate websites will accidentally display that code to you, tricking your computer into running it.

In both situations, the problem occurs when you give your browser permission to run Flash Player. When you do that, it runs ALL Flash code on the site, including the hidden malicious code.

Plarium Play obviously lacks these vulnerabilities. There are no fake webpages to worry about, and Plarium Play doesn't rent out ad space. Even if it did, it doesn't just run any code put in front of it.

In short:

- By using Plarium Play, it is impossible for hackers to redirect you to a website infected with malware or spyware

- Plarium Play does not embed harmful code in advertisements, nor does it allow advertisements from third parties.

- Plarium Play does use Flash Player, but it does not run every file it sees. It only ever uses Flash Player to launch and run its games. This does not expose you or Plarium Play to hackers.

- The only remaining way a hacker could use Flash Player to access your computer via Plarium Play is by including malicious code in the games themselves. We're the only people who get to put code into our games, and we don't include malicious code. You are safe.


Issue: My antivirus software says that Plarium Play is a virus! What's wrong?

Answer: Nothing. Plarium Play isn't a virus - your antivirus software just doesn't know it yet.

There are a ton of different kinds of antivirus programs on the market, and all of them use different criteria to decide what software is a virus and what software isn't - some go so far as to block any software it hasn't seen before. However, nearly every antivirus program has a whitelist; a list of programs that it knows are safe, regardless of what its algorithms might say.

Not long ago we had a number of Antivirus programs confuse Plarium Play for a virus. We reached out to the most popular antivirus programs to get Plarium Play whitelisted, and after their examinations they agreed that the program is not a virus.

However, there are a lot of antivirus programs out there and we don't know most of the algorithms they use to determine what is and is not a virus. Even then, updates to software we thought liked us can make it suddenly start considering Plarium Play a threat. We can't reach out to get on every whitelist preemptively, so you may see Plarium Play flagged as a threat by your antivirus software.

If your antivirus software identifies Plarium Play as a virus, please contact our support services and let them know. We might be able to follow up with that company in the future.

Also, go ahead and tell your antivirus to back down. Plarium Play isn't dangerous to your computer.


Issue: Plarium Play is asking permission to modify my computer. What does it need to do, and why does it need to do it?

Answer: The Plarium Play installer wants to install software on your computer. That software is Plarium Play. That shouldn't come as a surprise, but it does require your permission to do so.

Giving it this permission will also allow Plarium Play to later download and install other software on your computer. That software is the games you tell it to download and install.

Any game launcher on the market needs the same permission for the exact same reasons. None of this is out of the ordinary, and it will never do anything you don't tell it you want it to do. 

Issue: Why is the Flash plugin used by Plarium Play safe?

Answer: Plarium Play uses a pepper flash plugin that cannot be accessed by browsers or hackers so it's completely safe. This solves the vulnerability that your Flash Player has, which allows all browsers access, creating an opportunity for attackers to send a link with an unsafe Flash application.

Ours is a closed process so there is no such risk. As such, you can freely delete the Flash Player as recommended since we don't use it. While installing the game, Plarium Play will use a build with our plugin: pepflashplayer32_23_0_0_162.dll.

Plarium Play prevents any possibility of browsers accessing this plugin as well as any other Flash applications being launched through it. So, don't worry!

Views
82
Comments
26
Dec 1, 2020, 16:0212/01/20
MicModerator
Dec 1, 2020, 16:0612/01/20
02/22/19
1488

Thank you Nancy for the info  !😍

Dec 1, 2020, 18:0012/01/20
Dec 2, 2020, 19:13(edited)
11/22/13
92

** This post may be in error***

And no mention of one of the painfull issues.

To use Plarium play, one must restart their game from day one.

New account, new server, new league, very hard for some of the long time players.

Dec 2, 2020, 07:1012/02/20
08/09/15
580
roadstar Pitbull

** This post may be in error***

And no mention of one of the painfull issues.

To use Plarium play, one must restart their game from day one.

New account, new server, new league, very hard for some of the long time players.

yes ,i cant say it was hard,but rather just liked browser more ! 

BUT,to use plarium play you do not need to start from day 1 ,new league or server

i did not understand this part of your message roadster ? 

but it is like this for me,everyone :

everything is exactly where it was when u log in via app

im still me in league royal phoenix,dark plains ,same level ,same everything

ah and thats not all,a bonus too ! 50% more speed for my troops !

Dec 2, 2020, 13:1912/02/20
11/22/13
92

So the restart only applies to Facebook users then when using the app?

I have never seen this clairification.

 I will not install a stand alone flash or other program by Plarium.

Dec 2, 2020, 22:4712/02/20
06/06/16
40

I don't understand the distrust of using Plarium Play, I have been using the app for a long time and have never encountered any problems. No return to the past, I continued my journey quietly without any loss of experience or level. My only doubt is about my players logging in through FB, will there be variations in their path in Plarium? I don't use FB, so I can't know if there will be any variations.

Dec 3, 2020, 00:1212/03/20
Dec 3, 2020, 01:13(edited)
11/22/13
92

I truely would like to reply properly, but it would result in serious violations.

So I shall leave it to one word,,, TRUST.

**edit**

I do hope you and others have no future issues, and those that wish to try it fair well in their efforts.

Just ask yourself one question, What are they watching/tracking?

https://company.plarium.com/en/articles/calculating-a-ltv-prediction-for-games-without-being-a-data-scientist/

Dec 3, 2020, 10:5312/03/20
06/06/16
40

roadstar Pitbull, we play, the developers work. Their job is to sell a product, the product is the game and as in every law of the market, statistics are collected to make the product fit for us and to entice us to buy. This is nothing new, as we say in Italy: we discovered hot water ... LOL

this situation is immediately visible in the packages that can be purchased in the game, for those who log into the game the packages rarely have greater discounts to entice the player to spend more. For those who play more frequently, the packages that can be purchased have roughly a size equal to the average expenditure that each of us makes in the game. So don't be surprised about the data that is collected, because each of us is always monitored, for example, look at the permissions you give to each application you install on your mobile. They even know when you go to the bathroom using the GPS ... LOL

Dec 3, 2020, 11:5012/03/20
Dec 3, 2020, 12:02(edited)
07/10/14
345

You leave Flash on your PC you will be a walking security risk.

It's not what this annoucement says that is the problem it's what it doesn't say. 

It's correct that you are very unlikely to get hacked while playing this game in Flash. You chose the ULR so you should be coming somewhere safe. Plarium sent you "good" code to execute.

It's not that you will get hacked while playing Stormfall, it's that by keeping Flash on your machine so you can keep playing Stormall, will come at the cost of you leaving yourself significantly vulnerable to be getting hacked.

You click on the wrong website, follow the wrong link, open something from the wrong e-mail and a hacker will be able to take control of your machine via Flash. 

No other major reputable software company is recommending that customers continue to use Flash and expose themselves to that risk:

- Adobe: recommends removal of Flash

- Microsoft: will remove Flash automatically if you use up to date WIndows 10

- All browers ending support for Flash

And btw if you don't understand any of this, then you are exactly the type of non-tech savvy person that should be removing Flash off your PC and taking no risks. If you don't understand what the risks are, you can bet you'll be the one clicking on the wrong stuff that will allow someone to take over your machine.

For me personally I might continuing playing if the App is the only solution. I have an old laptop that I can do nothing on but play this game. But this might be the right time to move on after 7 years.

Dec 3, 2020, 15:2712/03/20
06/06/16
40

I am not a computer expert, like me also most of the users use the pc in a practical way and not in an expert way. therefore the word must now be given to Plarium who will remove all doubts so that everyone can play in peace without running into serious problems. Plarium will certainly have thought that any user who has problems with FlashPlayer in the future will be a player who leaves the game for Plarium and therefore an economic loss for Plarium.

Dec 3, 2020, 21:4012/03/20
11/22/13
92

This but one part of the same thing as whole.

How many updates/upgrade have been released without proper testing?

How long did they 'experiment' with WEBGL?

How long did they wait before trying another code platform? Or have they been 'trying' to get it to work this whole time?

Data mining for purchases has been known for a long time,but Adobe has always a bit of a leash on flash. now who controls the mining with flash?

Why has this particular issue been dragging on for so long, when most all other developers addressed this early on,,successfully?

Perhaps I'm being too cynical. But where is my basis to trust Plarium beyond any doubt? 

Purchases have not been an issue for me personally for many years, there have been none. Plarium at the time, made that an easy choice for me with some questionable things that were later addressed.

For my part, I have addressed issues in the game,even at times foreseen the future issues. Voicing my concerns for the whole of the game, sometimes benfiting the game at my own expense for not being more patronizing.


Dec 4, 2020, 00:3912/04/20
07/10/14
345

FYI screenshot of the show stopping news for the app "master plan":

i

Bit of a problem seeing as the Play App doesn't work in any other OS than windows.

Dec 4, 2020, 22:2812/04/20
08/09/15
580

@DJ Moody , i will not argue about what u said ,the points you made for flash and rest

it would just take a long time and some .... 

just this is just very intrigueing for me

you might be playing the game and yet its a good time (for others ? ) to leave the game after 7 years !

Dec 5, 2020, 14:5112/05/20
02/22/16
1846

We will relay your concerns and questions to the admin. 

We as players understand your concerns and share most of them. 

I ask  as we try to sort this out don't post your concerns in such a manner that might get it removed ( Do to forum violations ) that won't help anyone and it won't have your input added into the mix.  

Dec 6, 2020, 13:4112/06/20
11/22/13
92
Wesley Pringle

We will relay your concerns and questions to the admin. 

We as players understand your concerns and share most of them. 

I ask  as we try to sort this out don't post your concerns in such a manner that might get it removed ( Do to forum violations ) that won't help anyone and it won't have your input added into the mix.  

Firstly, on such an issue they should be actively monitoring this topic They started it.

As a player then, are you not concerned that after many promises over the 2+ years we have no other options??

As for 'violations', having your input removed for one or two words on such an  agrevious discussion would be very detrimental.

Perhaps a better approach in this situation would be to drown out us 'told you all so" with  a flood of positve comments regarding the topic.

GOOD LUCK.

Dec 7, 2020, 01:0612/07/20
Dec 7, 2020, 03:04(edited)
02/28/18
1
Bonecrusher

@DJ Moody , i will not argue about what u said ,the points you made for flash and rest

it would just take a long time and some .... 

just this is just very intrigueing for me

you might be playing the game and yet its a good time (for others ? ) to leave the game after 7 years !

you yourself have said it in several places ,he wont leave the game

that is what he always does

talk about game end and threaten to leave the game and people stopping him from leaving the game !

but if you look at what he does it is very easy to see

the only possible way for him to stop playing the game is if the game ends. all his efforts to show his care about game end and things like that is to make players believe game is about to end so they stop playing the game

all his efforts are to make players stop playing the game

all the rest is just acting ...

i was about to leave the game but people stopped me 

we all know we will have to tolerate you till the very last second game ends

@dj moody you will always be here but also you will always try to make everyone leave the game too,because that is your true purpose 

(Edited)


Dec 7, 2020, 01:3512/07/20
11/22/13
92
Sniper.Elite

you yourself have said it in several places ,he wont leave the game

that is what he always does

talk about game end and threaten to leave the game and people stopping him from leaving the game !

but if you look at what he does it is very easy to see

the only possible way for him to stop playing the game is if the game ends. all his efforts to show his care about game end and things like that is to make players believe game is about to end so they stop playing the game

all his efforts are to make players stop playing the game

all the rest is just acting ...

i was about to leave the game but people stopped me 

we all know we will have to tolerate you till the very last second game ends

@dj moody you will always be here but also you will always try to make everyone leave the game too,because that is your true purpose 

(Edited)


Violation section 1.2.c

Dec 8, 2020, 19:2612/08/20
11/28/19
2

Hi. I always played in the web navigator and didn't download the app before. Now I'm trying to download Plarium Play App but I can't install it because I have not the right version of microsoft framework and I don't know what is it. Can you help me please?

NancyAdmin
Dec 10, 2020, 10:5212/10/20
07/09/19
1870

Lords and Ladies, thanks for sharing your concerns with us. Unfortunately, I don't have an instant reply to you at the moment. I've forwarded your questions that were mentioned by @DJ Moody to the corresponding department. As soon as we have a proper reply to them, we will create a separate post or leave a comment in reply to this topic. Your patience and understanding are much appreciated. 

NancyAdmin
Dec 10, 2020, 10:5312/10/20
07/09/19
1870
SIR NELSON

Hi. I always played in the web navigator and didn't download the app before. Now I'm trying to download Plarium Play App but I can't install it because I have not the right version of microsoft framework and I don't know what is it. Can you help me please?

Could you please send us a screenshot of the exact error received? 

Dec 10, 2020, 22:5512/10/20
11/28/19
2
Nancy

Could you please send us a screenshot of the exact error received? 

Hi and thanks for answering me. This is the capture. I'm using windows 7 and I have framework 4.5.2 installed in my pc

i