Hello, Lord!
The reported case cannot be classified as a bug since this is a part of the regular gameplay. I have moved your topic to Game Discussion thread.
Limad said:
Agent Pavel said:
Hello, Lord!
The reported case cannot be classified as a bug since this is a part of the regular gameplay. I have moved your topic to Game Discussion thread.
Sending troops to the League Fort co-ords taken from the Embassy and them ending up in a Lvl 2 castle 200 miles away is part of normal gameplay?
You've closed a bunch of threads recently with the "normal gameplay" response without even directing them to raise an issue with Support to have it checked out. I see you have form for this on other Plarium games as well. Before / After screenshots of an event that shouldn't happen?
At least Bio and Juglar ask some questions and try to help. Your remit seems to be "Nope, not possible. Thread closed."
Edit: Helen seems to be just as bad.
https://plarium.com/forum/en/stormfall-age-of-war/bug-reports/94026_lost-zafires/
Edit; No questions asked;
https://plarium.com/forum/en/stormfall-age-of-war/bug-reports/92324_death-of-units-in-catacomb/
This is probably my favourite. Just consider how hard it is to send GWD's to a def BG when you're intending to send Archers. Again, no questions asked.
Hello.
Agent Pavel is already a representative of the Support Team.
Sending troops to the League Fort co-ords taken from the Embassy and them ending up in a Lvl 2 castle 200 miles away is part of normal gameplay?
To report a bug to devs Pavel needs to know the WTR of this issue and if he can't reproduce it from his end, this WTR is required from the player.
If you can, make a short video that will demonstrate this bug and send it to Pavel. Then, he will be able to forward it to devs.
https://plarium.com/forum/en/sparta-war-of-empires/bug-reports/94302_timber-and-bronze-disappear-while-doing-persians-/
This topic is not closed and it's still located in the Bug Reports thread. Means Pavel will get back to it yet.
https://plarium.com/forum/en/stormfall-age-of-war/bug-reports/94026_lost-zafires/
Helen gave the correct information here. The Sapphires can't disappear without any reason and the detailed explanation was given in the article she sent to the player.
https://plarium.com/forum/en/stormfall-age-of-war/bug-reports/92324_death-of-units-in-catacomb/
No questions were asked as Support representative knows that there are no such bugs. Plus, he explained when and why such situation can happen.
https://plarium.com/forum/en/stormfall-age-of-war/bug-reports/92096_lost-great-western-on-bg-and-did-not-send-them---sent-46000-archers-only-like-other-bg-/
Once again, no question was asked as Units can't be sent anywhere if you don't choose them. Though, there are a lot of cases when players choose them by mistake without noticing it was done.
Please note that not all reported cases can be classified as bugs. More information on what features are not considered as bugs can be checked here: https://plarium.com/forum/en/stormfall-age-of-war/bug-reports/84408_features-that-are-not-bugs/
Limad said:
Here's another one for the scrapbook;
You can't keep using the excuse "there are no bugs related to XYZ." The reality is that there may currently be no known bugs related to XYZ, but that's no reason to conclude that there are also no unknown bugs related to XYZ. You're essentially saying "we've never had a bug reported with this functionality before, therefore we never will in the future. That's not how software works. It's extremely frustrating to see this kind of reply day in day out.
you cant know the unknown. if i dont look at it, its not broken. all is working as intended.
As I can see, the investigation of this report is still going. It's not the final reply of the Support team representative.Here's another one for the scrapbook;
You can't keep using the excuse "there are no bugs related to XYZ." The reality is that there may currently be no known bugs related to XYZ, but that's no reason to conclude that there are also no unknown bugs related to XYZ. You're essentially saying "we've never had a bug reported with this functionality before, therefore we never will in the future". That's not how software works. It's extremely frustrating to see this kind of reply day in day out.
Limad said:
Agent Pavel said:
Hello, Lord!
The reported case cannot be classified as a bug since this is a part of the regular gameplay. I have moved your topic to Game Discussion thread.
Sending troops to the League Fort co-ords taken from the Embassy and them ending up in a Lvl 2 castle 200 miles away is part of normal gameplay?
You've closed a bunch of threads recently with the "normal gameplay" response without even directing them to raise an issue with Support to have it checked out. I see you have form for this on other Plarium games as well. Before / After screenshots of an event that shouldn't happen?
Yes, troop destination randomization isn't a bug, it's a feature. I'll have you know the devs worked very hard to implement that into the game... (jk)
Sometimes the game gets locked on a set of coordinates and when you enter other ones and try to jump there the screen refreshes but it doesn't actually move to the new location. I've had this happen too, the only way to fix it is to refresh the game in your browser.
