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No one can log in

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Sep 8, 2017, 18:2709/08/17
07/11/13
192

No one can log in

Been too a couple teamspeaks and talked with members out of game who can't log in.


Can we get an updated timescale of when this will be fixed?




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5k
Comments
28
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Sep 8, 2017, 18:3109/08/17
Sep 8, 2017, 18:37(edited)
10/31/14
1897

I am in game, and am playing now. 

try asking someone check if the servers in your area are working 


Try login in using VPN close to Ireland, like browsec VPN and connect via Nerthelands

Sep 8, 2017, 18:4209/08/17
04/10/15
1437

Lord Sky

just checked on my side and also works

so try what lord oracle said or keep trying to log after cleaning the cache to see if that works for u

Regards

Sep 8, 2017, 18:5109/08/17
01/26/15
68
Neither my wife nor my son can log in but I can. Tried same PC and two different ones. Same login error. Have no idea what Oracle is talking about
Sep 8, 2017, 19:0009/08/17
04/10/15
1437

dear lords

could be a login error then ??

try to log in forum with ur data and then click on play game above in top headers


Sep 8, 2017, 19:0209/08/17
11/15/16
446

Bei uns haben einige das Problem, dass sie die Meldung bekommen: fehlerhafte E-Mail Passwortkombination. Auch sie können sich nicht einloggen. Wir haben auch auf TS von diesen Problemen erfahren.

Was Oracle sagen will verstehe ich nicht.

Sep 8, 2017, 19:0409/08/17
01/26/15
68
Ya, what she said....
Sep 8, 2017, 19:0709/08/17
01/26/15
68
Tried to log into the forum with my son's account and no luck.
Sep 8, 2017, 19:2109/08/17
04/10/15
1437

dear lords

still with problems or has been solved yet ?

tell me i u are able to log or not
Sep 8, 2017, 19:4509/08/17
01/26/15
68
Looks like it is resolved.
Sep 8, 2017, 19:4709/08/17
04/10/15
1437

lord wonderly

glad to see that seems its solved

thanks for reporting

Regards
Sep 8, 2017, 20:0409/08/17
04/10/15
1437

Lord Limad

please try to clear all coookies and browser cache to see if that can help you

seems that in same place some have problems and some not

we are working on it

sorry for the inconveniences


Sep 8, 2017, 20:1309/08/17
04/10/15
1437

thanks for answering

i have reported the issue to check it 

so lets try to guess why some people cant log in

regards
Sep 8, 2017, 20:5309/08/17
04/10/15
1437

hi again

the issue is being investigated, if u still experiment issues to log please let me know

Regards

Sep 8, 2017, 21:0409/08/17
04/10/15
1437

Dear Lords

it would be really apreciated if you could pass me the game coordenates of those players u know they cant log in

u can send me them on PM

thanks in advance

Regards

Sep 8, 2017, 21:1509/08/17
04/10/15
1437

Dear Lords

i have just said that the issue seems to be solved

however if you know some players that still experiment problems to log please, let me know

thanks to all and sorry for the inconveniences

Regards

Sep 9, 2017, 10:2509/09/17
01/26/15
68
It is happening again. I've tried my family's accounts and different browsers, clearing cookies and cache to no avail.
Sep 9, 2017, 11:3409/09/17
Sep 9, 2017, 11:44(edited)
11/27/14
500

I reseted my browser...enable flash again....but this is all I see on Chrome.

Opera is the same.


Edge is the only one working

Sep 9, 2017, 11:5709/09/17
04/10/15
1437

Lord Djmoody

thanks for ur help and for sharing this tip to avoid the log in issue

really apreciated it

Lord Mark

just logged on game on chrome browser and all works at least at my side


keep tracing the issues

thank so much you all for ur help

Regards
Sep 9, 2017, 14:1209/09/17
10/31/14
1897

djmoody said:


To add some more info.

The problem yesterday affected people logging in from fresh (i.e. actually using the log in screen)

If you opened the game and it auto logged from your last session you got in fine.

The exact same issue affected access to the forum (if you were in the game then you could open the forum, if you weren't in the game and needed to log in then you couldn't get in the forum).

So it was an issue with the log in server I assume (they are nearly always seperate from the game server)

You're spot on, I am not sure what happened but it looks like some of the servers went down, and where not responding. But the problem was fixed. 


Its always a good idea to check which server are working so you could use a VPN and still play. 

And another thing, Plarium always do some of its maintenance on server site on Fridays, these include updating client server, they don't do these in one go, they normally start from servers in Singapore and Ukraine. 

Players aren't always notified of these things as most servers maintenance are emergencies.

Sep 9, 2017, 15:4909/09/17
11/27/14
500

Oracle said:


djmoody said:


To add some more info.

The problem yesterday affected people logging in from fresh (i.e. actually using the log in screen)

If you opened the game and it auto logged from your last session you got in fine.

The exact same issue affected access to the forum (if you were in the game then you could open the forum, if you weren't in the game and needed to log in then you couldn't get in the forum).

So it was an issue with the log in server I assume (they are nearly always seperate from the game server)

You're spot on, I am not sure what happened but it looks like some of the servers went down, and where not responding. But the problem was fixed. 


Its always a good idea to check which server are working so you could use a VPN and still play. 

And another thing, Plarium always do some of its maintenance on server site on Fridays, these include updating client server, they don't do these in one go, they normally start from servers in Singapore and Ukraine. 

Players aren't always notified of these things as most servers maintenance are emergencies.

My chrome still not working on both my PC's.

The problem is not fixed
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