Here is a link to support They should be able to help you
hi wesley, tks foe your response. i will try the link first thing in the morning.
Hello My Lord, i hope that you checked that you are on the right server and platform where you play your castle lvl 139... just saying , maybe you switched the server without noticed that or you clicked on the game from the other platform ( are 2 platforms : plarium com and the migrants from facebook, the game with the ''f '' logo )
I wish you a good game and a good day !