Log In Server Keeps Crashing

- BUT if people already in game can play (which is the giveaway it's the log in server - the log in servers are typically seperated from the game servers to prevent DDOS attacks)

It's so frequent now it's starting to get annoying and detract from the game. I suggest its time to sort the problem out (probably bite the bullet and pay for more server resources I expect).

When the server crashes no one can get into the game until the server reboots.

Comments

Wesley Pringle

May 8, 2020, 12:4605/08/20

May 8, 2020, 14:50(edited)

02/22/16

1846

We are aware and working hard to keep the game Going. I think with the on going shutdowns around the Globe Usage is higher than anyone could of imagined. This is one of the reasons for the gift today to say thank you to all the Players for their understanding as we all adjust to the changes that we must all do.

Herald

May 9, 2020, 14:3805/09/20

May 9, 2020, 14:38(edited)

12/02/14

To the Mod.

Two months ago when lockdowns first came in that response would have made sense. Game usage did spike and it was in a way that couldn't be accurately predicted until it happened.

Two months into lockdown and nothing is now a surprise. Game developers have seen and now know what increased demand looks like for their particular game. Failure to provide for it can only be simply down to wanting to take all the increased profit from the lock-down straight to the bottom line and not reinvesting any of it back into the player experience.

If Plarium wanted to fix this problem they could, easily.

NOREEN

May 15, 2020, 05:0205/15/20

11/09/14

It's happening tonight too. Went from server 3 back to server 1 and it disappeared. Can't see anything except for my profile. Plus the Plarium Play won't download either. Is server 1 updating? Or maybe too many users on the game?

MicModerator

May 15, 2020, 10:1005/15/20

02/22/19

1489

Noreen said:

It's happening tonight too. Went from server 3 back to server 1 and it disappeared. Can't see anything except for my profile. Plus the Plarium Play won't download either. Is server 1 updating? Or maybe too many users on the game?

Hello Noreen , there was some maintenance , but now the game works fine, at least from my edge is all good now ! Is solved also for you ?Thank you for your patience , and i'm sorry for the inconveniences !

Kings Watch

May 16, 2020, 11:4805/16/20

09/19/14

Hopefully it will improve now.

There was a point yesterday morning ((15th May - European time) that the game was inaccessible for about 6 hours via browser. So leaving this problem had allowed it to escalate to a pretty serious point (a revenue impacting issue dare I suggest).

BiohazarDModerator

May 17, 2020, 05:4905/17/20

10/04/13

3817

You should still be able to access it using the plarium app even if the login page in the browser isn't available.

Tids

May 21, 2020, 22:5705/21/20

09/22/16

BiohazarD said:

You should still be able to access it using the plarium app even if the login page in the browser isn't available.

Ahh yes ... the Plarium App ... the holy grail ... one day we Linux users will be able to savour it's wonders

BiohazarDModerator

May 22, 2020, 18:5505/22/20

10/04/13

3817

Tids said:

BiohazarD said:

You should still be able to access it using the plarium app even if the login page in the browser isn't available.
Ahh yes ... the Plarium App ... the holy grail ... one day we Linux users will be able to savour it's wonders

*whispers dual boot quietly in the background* :P

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I think with the on going  shutdowns around the Globe Usage is higher than anyone could of imagined. This is one of the reasons for the gift today to say thank you to all the Players for their understanding as we all adjust to the changes that we must all do.","userRegistered":"1456103790537","userCommentsCount":"1846","userName":"Wesley Pringle","createdDate":"1588941993723","editedDate":"1588949453343","id":"781451","entityId":"197254","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_4.png"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"781451","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8280315/","commentUrl":"/en/comment/topic_781856/"},"strings":{"userRole":"","userId":"8280315","contentDraftJs":"","contentHtml":"<p>To the Mod.</p><p><p><p><p><p><p><p><div class=\"user-name\"></div><p><p><p><p><p><p><p><p>Two months ago when lockdowns first came in that response would have made sense. <span style=\"color: inherit;\">Game usage did spike and it was in a way that couldn't be accurately predicted until it happened.</span></p><p><span style=\"color: inherit;\">Two months into lockdown and nothing is now a </span>surprise<span style=\"color: inherit;\">. Game developers have seen and now know what increased demand looks like for their particular game. Failure to provide for it can only be simply down to wanting to take all the increased profit from the lock-down straight to the bottom line and not reinvesting any of it back into the player experience.</span></p>If Plarium wanted to fix this problem they could, easily.","userRegistered":"1417549328223","userCommentsCount":"1","userName":"Herald","createdDate":"1589035101267","editedDate":"1589035124003","id":"781856","entityId":"197254","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"781856","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/4476669/","commentUrl":"/en/comment/topic_783681/"},"strings":{"userRole":"","userId":"4476669","contentDraftJs":"","contentHtml":"It's happening tonight too. Went from server 3 back to server 1 and it disappeared. Can't see anything except for my profile. Plus the Plarium Play won't download either. Is server 1 updating? Or maybe too many users on the game?","userRegistered":"1415496933427","userCommentsCount":"3","userName":"NOREEN","createdDate":"1589518929887","editedDate":"0","id":"783681","entityId":"197254","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/6604919.jpeg?v=1616372267"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"783681","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7378513/","commentUrl":"/en/comment/topic_783826/"},"strings":{"userRole":"Moderator","userId":"7378513","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Noreen said:</div><br><blockquote>It's happening tonight too. Went from server 3 back to server 1 and it disappeared. Can't see anything except for my profile. Plus the Plarium Play won't download either. Is server 1 updating? Or maybe too many users on the game?</blockquote><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">Hello Noreen , there was some maintenance , but now the game works fine, at least from my edge is all good now !  Is solved also for you ?Thank you for your patience , and i'm sorry for the inconveniences !</span>","userRegistered":"1550858952113","userCommentsCount":"1489","userName":"Mic","createdDate":"1589537403693","editedDate":"0","id":"783826","entityId":"197254","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/throne-kingdom-at-war/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"783826","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/4788119/","commentUrl":"/en/comment/topic_784119/"},"strings":{"userRole":"","userId":"4788119","contentDraftJs":"","contentHtml":"<p>Hopefully it will improve now.</p><p>There was a point yesterday morning ((15th May - European time) that the game was inaccessible for about 6 hours via browser. So leaving this problem had allowed it to escalate to a pretty serious point (a revenue impacting issue dare I suggest).</p>","userRegistered":"1411157693930","userCommentsCount":"19","userName":"Kings Watch","createdDate":"1589629690143","editedDate":"0","id":"784119","entityId":"197254","likesCount":"0","quotedId":"","userBanId":"10163"},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"784119","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/184/","commentUrl":"/en/comment/topic_784265/"},"strings":{"userRole":"Moderator","userId":"184","contentDraftJs":"","contentHtml":"You should still be able to access it using the plarium app even if the login page in the browser isn't available.  ","userRegistered":"1380874980000","userCommentsCount":"3817","userName":"BiohazarD","createdDate":"1589694581247","editedDate":"0","id":"784265","entityId":"197254","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/2339109.jpeg?v=1667636508"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"784265","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1269578/","commentUrl":"/en/comment/topic_785488/"},"strings":{"userRole":"","userId":"1269578","contentDraftJs":"","contentHtml":"<div class=\"user-name\">BiohazarD said:</div><br><blockquote>You should still be able to access it using the plarium app even if the login page in the browser isn't available.  </blockquote>Ahh yes ... the Plarium App ... the holy grail ... one day we Linux users will be able to savour it's wonders <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/smiles/hi.png\" class=\"smiles postImage\"><br>","userRegistered":"1474571093500","userCommentsCount":"79","userName":"Tids","createdDate":"1590101865553","editedDate":"0","id":"785488","entityId":"197254","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/23643427.jpeg?v=1588591091"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"785488","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/184/","commentUrl":"/en/comment/topic_785682/"},"strings":{"userRole":"Moderator","userId":"184","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Tids said:</div><br><blockquote><div class=\"user-name\">BiohazarD said:</div><br><blockquote>You should still be able to access it using the plarium app even if the login page in the browser isn't available.  </blockquote>Ahh yes ... the Plarium App ... the holy grail ... one day we Linux users will be able to savour it's wonders <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/smiles/hi.png\" class=\"smiles postImage\"><br></blockquote>*whispers dual boot quietly in the background* :P","userRegistered":"1380874980000","userCommentsCount":"3817","userName":"BiohazarD","createdDate":"1590173758773","editedDate":"0","id":"785682","entityId":"197254","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/2339109.jpeg?v=1667636508"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"785682","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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You cannot post comments.","title":"Log In Server Keeps Crashing","authorRole":"","contentDraftJs":"","contentHtml":"<p>It's less than 30 mins into the brawl and the log in server has already crashed twice.</p><p>I assume Plarium are aware that the log in server isn't coping or has issues. But just in case, posting here so a CM can feedback to the Dev's.</p><p>This is now a continual issue as it happens many times a day. It appears to players as:</p><p>- The log in button just doesn't appear</p><p>- You provide log in credentials but the game doesn't accept them</p><p>- Game won't get past the progress bar</p><p>- BUT if people already in game can play (which is the giveaway it's the log in server - the log in servers are typically seperated from the game servers to prevent DDOS attacks)</p><p>It's so frequent now it's starting to get annoying and detract from the game. I suggest its time to sort the problem out (probably bite the bullet and pay for more server resources I expect).</p>When the server crashes no one can get into the game until the server reboots.<br><br><br>","createdDate":"1588941360000","folderId":"51","id":"197254","authorId":"4788119","authorRegistered":"1411157693930","authorName":"Kings Watch","authorBanId":"10163"},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/19.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"369","commentsCount":"8","likesCount":"0","authorCommentsCount":"19","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/stormfall-age-of-war/51_game-discussion/197254_log-in-server-keeps-crashing/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/1162852/","commentUrl":"/en/comment/topic_781451/"},"strings":{"userRole":"","userId":"1162852","contentDraftJs":"","contentHtml":"We are aware and working hard to keep the game Going. I think with the on going  shutdowns around the Globe Usage is higher than anyone could of imagined. This is one of the reasons for the gift today to say thank you to all the Players for their understanding as we all adjust to the changes that we must all do.","userRegistered":"1456103790537","userCommentsCount":"1846","userName":"Wesley Pringle","createdDate":"1588941993723","editedDate":"1588949453343","id":"781451","entityId":"197254","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_4.png"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"781451","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8280315/","commentUrl":"/en/comment/topic_781856/"},"strings":{"userRole":"","userId":"8280315","contentDraftJs":"","contentHtml":"<p>To the Mod.</p><p><p><p><p><p><p><p><div class=\"user-name\"></div><p><p><p><p><p><p><p><p>Two months ago when lockdowns first came in that response would have made sense. <span style=\"color: inherit;\">Game usage did spike and it was in a way that couldn't be accurately predicted until it happened.</span></p><p><span style=\"color: inherit;\">Two months into lockdown and nothing is now a </span>surprise<span style=\"color: inherit;\">. Game developers have seen and now know what increased demand looks like for their particular game. Failure to provide for it can only be simply down to wanting to take all the increased profit from the lock-down straight to the bottom line and not reinvesting any of it back into the player experience.</span></p>If Plarium wanted to fix this problem they could, easily.","userRegistered":"1417549328223","userCommentsCount":"1","userName":"Herald","createdDate":"1589035101267","editedDate":"1589035124003","id":"781856","entityId":"197254","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"781856","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/4476669/","commentUrl":"/en/comment/topic_783681/"},"strings":{"userRole":"","userId":"4476669","contentDraftJs":"","contentHtml":"It's happening tonight too. Went from server 3 back to server 1 and it disappeared. Can't see anything except for my profile. Plus the Plarium Play won't download either. Is server 1 updating? Or maybe too many users on the game?","userRegistered":"1415496933427","userCommentsCount":"3","userName":"NOREEN","createdDate":"1589518929887","editedDate":"0","id":"783681","entityId":"197254","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/6604919.jpeg?v=1616372267"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"783681","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7378513/","commentUrl":"/en/comment/topic_783826/"},"strings":{"userRole":"Moderator","userId":"7378513","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Noreen said:</div><br><blockquote>It's happening tonight too. Went from server 3 back to server 1 and it disappeared. Can't see anything except for my profile. Plus the Plarium Play won't download either. Is server 1 updating? Or maybe too many users on the game?</blockquote><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">Hello Noreen , there was some maintenance , but now the game works fine, at least from my edge is all good now !  Is solved also for you ?Thank you for your patience , and i'm sorry for the inconveniences !</span>","userRegistered":"1550858952113","userCommentsCount":"1489","userName":"Mic","createdDate":"1589537403693","editedDate":"0","id":"783826","entityId":"197254","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/throne-kingdom-at-war/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"783826","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/4788119/","commentUrl":"/en/comment/topic_784119/"},"strings":{"userRole":"","userId":"4788119","contentDraftJs":"","contentHtml":"<p>Hopefully it will improve now.</p><p>There was a point yesterday morning ((15th May - European time) that the game was inaccessible for about 6 hours via browser. So leaving this problem had allowed it to escalate to a pretty serious point (a revenue impacting issue dare I suggest).</p>","userRegistered":"1411157693930","userCommentsCount":"19","userName":"Kings Watch","createdDate":"1589629690143","editedDate":"0","id":"784119","entityId":"197254","likesCount":"0","quotedId":"","userBanId":"10163"},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"784119","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/184/","commentUrl":"/en/comment/topic_784265/"},"strings":{"userRole":"Moderator","userId":"184","contentDraftJs":"","contentHtml":"You should still be able to access it using the plarium app even if the login page in the browser isn't available.  ","userRegistered":"1380874980000","userCommentsCount":"3817","userName":"BiohazarD","createdDate":"1589694581247","editedDate":"0","id":"784265","entityId":"197254","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/2339109.jpeg?v=1667636508"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"784265","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1269578/","commentUrl":"/en/comment/topic_785488/"},"strings":{"userRole":"","userId":"1269578","contentDraftJs":"","contentHtml":"<div class=\"user-name\">BiohazarD said:</div><br><blockquote>You should still be able to access it using the plarium app even if the login page in the browser isn't available.  </blockquote>Ahh yes ... the Plarium App ... the holy grail ... one day we Linux users will be able to savour it's wonders <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/smiles/hi.png\" class=\"smiles postImage\"><br>","userRegistered":"1474571093500","userCommentsCount":"79","userName":"Tids","createdDate":"1590101865553","editedDate":"0","id":"785488","entityId":"197254","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/23643427.jpeg?v=1588591091"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"785488","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/184/","commentUrl":"/en/comment/topic_785682/"},"strings":{"userRole":"Moderator","userId":"184","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Tids said:</div><br><blockquote><div class=\"user-name\">BiohazarD said:</div><br><blockquote>You should still be able to access it using the plarium app even if the login page in the browser isn't available.  </blockquote>Ahh yes ... the Plarium App ... the holy grail ... one day we Linux users will be able to savour it's wonders <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/smiles/hi.png\" class=\"smiles postImage\"><br></blockquote>*whispers dual boot quietly in the background* :P","userRegistered":"1380874980000","userCommentsCount":"3817","userName":"BiohazarD","createdDate":"1590173758773","editedDate":"0","id":"785682","entityId":"197254","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/2339109.jpeg?v=1667636508"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"785682","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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