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Andy

Mar 31, 2020, 21:4703/31/20

01/10/15

No response from Support

To Plarium:

I get that the world has changed and many people aren't at an actual job-site.

That being said, an internet gaming company should definitely have people working remotely.

Why then, has ticket 1695464 gone unanswered for two weeks?

And a subsequent ticket, 1723096 also has gone unanswered or acknowledged for a week?

To recap: The price I was charged for a couple of in-game packages was more than the stated cost.

Assuming I can get an actual person to correct this, I expect a refund of the difference or some sort of in-game compensation.

Comments

MicModerator

Apr 1, 2020, 06:1104/01/20

02/22/19

1489

Hello Lord Andy , is very strange that you did not get an answer yet , if the number ticket is right , i will ask info !

Later ,i will move your topic in another section, since this is not a bug !

MicModerator

Apr 1, 2020, 09:0004/01/20

02/22/19

1489

A request was sent to the Support for check your ticket !

I wish you good game and good battles !

Steven Anderson

Apr 2, 2020, 00:3004/02/20

Apr 2, 2020, 00:31(edited)

09/12/19

I have been looking all over for how to even submit a ticket. You have made it so much more difficult to find than it used to be. How do I submit a ticket to support these days?

MicModerator

Apr 2, 2020, 08:1404/02/20

02/22/19

1489

Steven Anderson said:

I have been looking all over for how to even submit a ticket. You have made it so much more difficult to find than it used to be. How do I submit a ticket to support these days?

Hello Lord Steven , is not so hard to submit a ticket , i give you the link right now sir :

https://plariumsupport.zendesk.com/hc/en-us/requests/new?fbclid=IwAR3BQvJCine1yBvcEA36YRyEptBiql9BrsUsBZlB-J0g0Sy6cZeuI4RIYgM
I wish you a good game and good battles !

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You cannot post comments.","title":"No response from Support","authorRole":"","contentDraftJs":"","contentHtml":"<p>To Plarium:</p><br><p>I get that the world has changed and many people aren't at an actual job-site.</p><p>That being said, an internet gaming company should definitely have people working remotely.</p><br><p>Why then, has ticket 1695464 gone unanswered for two weeks?</p><p>And a subsequent ticket, 1723096 also has gone unanswered or acknowledged for a week?<br></p><br><p>To recap:  The price I was charged for a couple of in-game packages was more than the stated cost.  </p><p>Assuming I can get an actual person to correct this, I expect a refund of the difference or some sort of in-game compensation.</p><br>","createdDate":"1585691220000","folderId":"51","id":"193361","authorId":"8336250","authorRegistered":"1420918139857","authorName":"Andy ","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/18.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"320","commentsCount":"4","likesCount":"0","authorCommentsCount":"0","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/stormfall-age-of-war/51_game-discussion/193361_no-response-from-support/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/7378513/","commentUrl":"/en/comment/topic_768026/"},"strings":{"userRole":"Moderator","userId":"7378513","contentDraftJs":"","contentHtml":"<p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">Hello Lord Andy , is very strange that you did not get an answer yet , if the number ticket is right , i will ask info !</span></p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">Later ,i will move your topic in another section, since this is not a bug !</span>","userRegistered":"1550858952113","userCommentsCount":"1489","userName":"Mic","createdDate":"1585721462113","editedDate":"0","id":"768026","entityId":"193361","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/throne-kingdom-at-war/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"768026","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7378513/","commentUrl":"/en/comment/topic_768097/"},"strings":{"userRole":"Moderator","userId":"7378513","contentDraftJs":"","contentHtml":"<p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">A request was sent to the Support for check your ticket !</span></p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">I wish you good game and good battles !<img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/smiles/hooray.png\" class=\"smiles postImage\"></span>","userRegistered":"1550858952113","userCommentsCount":"1489","userName":"Mic","createdDate":"1585731621683","editedDate":"0","id":"768097","entityId":"193361","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/throne-kingdom-at-war/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"768097","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9279584/","commentUrl":"/en/comment/topic_768280/"},"strings":{"userRole":"","userId":"9279584","contentDraftJs":"","contentHtml":"I have been looking all over for how to even submit a ticket.  You have made it so much more difficult to find than it used to be. How do I submit a ticket to support these days?","userRegistered":"1568300072780","userCommentsCount":"3","userName":"Steven Anderson","createdDate":"1585787446877","editedDate":"1585787476003","id":"768280","entityId":"193361","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://graph.facebook.com/v2.12/2545807532142733/picture?width=250&height=250"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"768280","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7378513/","commentUrl":"/en/comment/topic_768408/"},"strings":{"userRole":"Moderator","userId":"7378513","contentDraftJs":"","contentHtml":"<p>Steven Anderson said:</p><br><blockquote>I have been looking all over for how to even submit a ticket.  You have made it so much more difficult to find than it used to be. How do I submit a ticket to support these days?</blockquote><p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">Hello Lord Steven , is not so hard to submit a ticket  <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/smiles/heart.png\" class=\"smiles postImage\"> , i give you the link right now sir :</span></p><p><a href=\"//plariumsupport.zendesk.com/hc/en-us/requests/new?fbclid=IwAR3BQvJCine1yBvcEA36YRyEptBiql9BrsUsBZlB-J0g0Sy6cZeuI4RIYgM\" style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 255);\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new?fbclid=IwAR3BQvJCine1yBvcEA36YRyEptBiql9BrsUsBZlB-J0g0Sy6cZeuI4RIYgM</a><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\"><br></span><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">I wish you a good game and good battles !<img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/smiles/hooray.png\" class=\"smiles postImage\"></span></p>","userRegistered":"1550858952113","userCommentsCount":"1489","userName":"Mic","createdDate":"1585815297850","editedDate":"0","id":"768408","entityId":"193361","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/throne-kingdom-at-war/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"768408","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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You cannot post comments.","title":"No response from Support","authorRole":"","contentDraftJs":"","contentHtml":"<p>To Plarium:</p><br><p>I get that the world has changed and many people aren't at an actual job-site.</p><p>That being said, an internet gaming company should definitely have people working remotely.</p><br><p>Why then, has ticket 1695464 gone unanswered for two weeks?</p><p>And a subsequent ticket, 1723096 also has gone unanswered or acknowledged for a week?<br></p><br><p>To recap:  The price I was charged for a couple of in-game packages was more than the stated cost.  </p><p>Assuming I can get an actual person to correct this, I expect a refund of the difference or some sort of in-game compensation.</p><br>","createdDate":"1585691220000","folderId":"51","id":"193361","authorId":"8336250","authorRegistered":"1420918139857","authorName":"Andy ","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/18.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"320","commentsCount":"4","likesCount":"0","authorCommentsCount":"0","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/stormfall-age-of-war/51_game-discussion/193361_no-response-from-support/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/7378513/","commentUrl":"/en/comment/topic_768026/"},"strings":{"userRole":"Moderator","userId":"7378513","contentDraftJs":"","contentHtml":"<p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">Hello Lord Andy , is very strange that you did not get an answer yet , if the number ticket is right , i will ask info !</span></p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">Later ,i will move your topic in another section, since this is not a bug !</span>","userRegistered":"1550858952113","userCommentsCount":"1489","userName":"Mic","createdDate":"1585721462113","editedDate":"0","id":"768026","entityId":"193361","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/throne-kingdom-at-war/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"768026","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7378513/","commentUrl":"/en/comment/topic_768097/"},"strings":{"userRole":"Moderator","userId":"7378513","contentDraftJs":"","contentHtml":"<p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">A request was sent to the Support for check your ticket !</span></p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">I wish you good game and good battles !<img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/smiles/hooray.png\" class=\"smiles postImage\"></span>","userRegistered":"1550858952113","userCommentsCount":"1489","userName":"Mic","createdDate":"1585731621683","editedDate":"0","id":"768097","entityId":"193361","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/throne-kingdom-at-war/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"768097","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9279584/","commentUrl":"/en/comment/topic_768280/"},"strings":{"userRole":"","userId":"9279584","contentDraftJs":"","contentHtml":"I have been looking all over for how to even submit a ticket.  You have made it so much more difficult to find than it used to be. How do I submit a ticket to support these days?","userRegistered":"1568300072780","userCommentsCount":"3","userName":"Steven Anderson","createdDate":"1585787446877","editedDate":"1585787476003","id":"768280","entityId":"193361","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://graph.facebook.com/v2.12/2545807532142733/picture?width=250&height=250"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"768280","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7378513/","commentUrl":"/en/comment/topic_768408/"},"strings":{"userRole":"Moderator","userId":"7378513","contentDraftJs":"","contentHtml":"<p>Steven Anderson said:</p><br><blockquote>I have been looking all over for how to even submit a ticket.  You have made it so much more difficult to find than it used to be. How do I submit a ticket to support these days?</blockquote><p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">Hello Lord Steven , is not so hard to submit a ticket  <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/smiles/heart.png\" class=\"smiles postImage\"> , i give you the link right now sir :</span></p><p><a href=\"//plariumsupport.zendesk.com/hc/en-us/requests/new?fbclid=IwAR3BQvJCine1yBvcEA36YRyEptBiql9BrsUsBZlB-J0g0Sy6cZeuI4RIYgM\" style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 255);\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new?fbclid=IwAR3BQvJCine1yBvcEA36YRyEptBiql9BrsUsBZlB-J0g0Sy6cZeuI4RIYgM</a><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\"><br></span><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">I wish you a good game and good battles !<img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/smiles/hooray.png\" class=\"smiles postImage\"></span></p>","userRegistered":"1550858952113","userCommentsCount":"1489","userName":"Mic","createdDate":"1585815297850","editedDate":"0","id":"768408","entityId":"193361","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/throne-kingdom-at-war/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"768408","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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