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My facebook account retarted at level 1

My facebook account retarted at level 1

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Nov 21, 2019, 08:1411/21/19
11/20/19
1

My facebook account retarted at level 1

Hello all, I've been away from the game for quite some time... facebook player. I decided to hope back in for some gameplay earlier today, however when logged in my account started from level 1 :( . Any know if support will help me gain access to old castle? I still have the same Facebook account, and I know the location of my old castle as well.
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625
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MicModerator
Nov 21, 2019, 09:3111/21/19
02/22/19
1489

Hello Lord   QUADRATIC06 , the cases can be 2 :


- you are on the wrong server (see the picture ),

or

- you didn't played for a long long time , around 3 years , than your  castle is gone for   the European Union about the privacy law = GDPR (General Data Protection Regulation)  from 2018 = that forces Plarium to remove player information after 3 years of being gone from the game. So you have to start from the lvl 1 in this case !

I wish you a good game and good battles ! and thank you for your patience and because you forwarded that to us !

Cheers !



Nov 21, 2019, 17:3411/21/19
11/20/19
1
Oh that sucks! I've been gone for years, I had my unit/buildings upgraded. Now I have to start over
MicModerator
Nov 21, 2019, 18:5511/21/19
02/22/19
1489

I am very sorry , but like you saw Plarium was forced to respect the GDPR  !

I hope you will  grow up  very fast since you have already the great experience in this game !

Wishing you all the best, Cheers and good battles !