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Returning player trying to log in

Returning player trying to log in

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Sep 25, 2023, 04:4209/25/23
09/25/23
4

Returning player trying to log in

I tried to log in to Stormfall: Age of War today on Facebook only to learn that's not possible anymore.  I downloaded Plarium Play & linked my Facebook account.  Entered the game to find my castle gone.   What do I need to do in order to access my actual account?

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33
Comments
14
Comments
Sep 25, 2023, 12:3509/25/23
02/22/16
1846

When was the last time you played and  are  you  sure  your  game  was on the correct  server? 

Sep 25, 2023, 17:3909/25/23
09/25/23
4

There appear to be 3 servers, checked each of them.  I don't know when the last time I played was, best guess is 14-18 months.

Sep 26, 2023, 11:5809/26/23
Sep 26, 2023, 11:58(edited)
02/22/16
1846


i

there  are  two Game  platforms the  one  with the  f is  the  facebook one   does  the  f  show  in your  choices ?

Sep 26, 2023, 22:3109/26/23
09/25/23
4

While I was able to link my Facebook account to Plarium, I have not found version of the game with the f on it.  Where would I look for that?


https://prnt.sc/sK1o2b1ywOnO

Sep 26, 2023, 22:3409/26/23
09/25/23
4


i


Sep 27, 2023, 12:0509/27/23
02/22/16
1846

Did  you  ever before  recently switch  to The Plarium Player when  the  facebook migration happened about  3 years ago ?


BiohazarDModerator
Sep 30, 2023, 00:4709/30/23
10/04/13
3817

Yeah if you haven't logged in since the migration your account was likely deleted, data protection laws forbid companies from holding onto your data for more than 2 years in many countries.  

Oct 6, 2023, 10:1510/06/23
09/25/23
4

Avoided the switch to Plarium Player as long as possible due to issues like this.  Guess I'll check in from time to time to see if the issue has been resolved.

Oct 6, 2023, 21:1510/06/23
Oct 9, 2023, 11:53(edited)
02/22/16
1846
Hal Morton

Avoided the switch to Plarium Player as long as possible due to issues like this.  Guess I'll check in from time to time to see if the issue has been resolved.

It  may of been better to of gone  through it all while when we did as  the solutions seem to be  more involved and  difficult for those  that waited


BiohazarDModerator
Oct 8, 2023, 20:2210/08/23
10/04/13
3817
Wesley Pringle

It  may of been better to of gone  through it all while when we did as  the solutions seem to be  more involved and  difficult for those  that waited


Yep, there was a reason it was pushed so hard when the switch first happened.  Now picking up the stragglers years later is very difficult or in some cases impossible.  Perhaps support will be able to work something out but I think after this long the data is just gone.  

Oct 10, 2023, 10:4110/10/23
12/15/20
1

I have not been able to get palrium play to launch to play Stormfall for almost 2 weeks now. I have uninstalled and re-installed it just will not work. I no longer have the original email I have tried to change to my current email, however it states that instruction sent to old email.

Oct 10, 2023, 14:0110/10/23
Oct 10, 2023, 14:07(edited)
02/22/16
1846
Darryl Curtis

I have not been able to get palrium play to launch to play Stormfall for almost 2 weeks now. I have uninstalled and re-installed it just will not work. I no longer have the original email I have tried to change to my current email, however it states that instruction sent to old email.

Having uninstalled the  app without having solid re-entry information makes things very  difficult as  communication with  support is  required.  Before I  go  further  (Do not post the  information I  will ask  you about on this forum! These  are  items  you may need to establish your  ownership to Your  account.) 

Having  cords to  your  castle  including Platform  (Facebook or Plarium Player games ) Server  your  castle is on  ( Dark Plains , Untamed Lands or Farwol's Crown ) Any  past Account  purchase history and  Credit card  proof reciepts.  The original e-mail  address and password log in information (Even if  it doesn't  work  now) and  have a new E-mail  and Password  Ready to  give to  transfer  the account. you may need  to start another game with a  different E-mail to  use  as a go between account  as  you  verify your  ownership of  your original  account.

then  contact support with your  go between Or  Another  account if you have one and  explain  how  your  e-mail  from the  other game  is no longer an option and  your  need  to  transfer the  account  to a new E-mail

Here  is a link https://social-support.plarium.com/hc/en-us/requests/new?ticket_form_id=168205&fbclid=IwAR0rWnxKHZXxrhNSqGsDh5tWogavQUynr71DjYNrXsDMhOFcMi43vv6tGvc

Nov 4, 2024, 10:2711/04/24
09/06/15
1

Hi guys how do you refresh the game page playing stormfall age war as it doesn't give much infor 

MicModerator
Nov 5, 2024, 16:5711/05/24
02/22/19
1496
MustangAlexandra

Hi guys how do you refresh the game page playing stormfall age war as it doesn't give much infor 

I am not sure what you mean  exactly ...but the only way to refresh the page is close the tab- clicking on the ''x ''-right corner up and reload again the game.

There isn't a refresh button as for the browser pages .

I wish you a good day and enjoy the game !