Hi! 

The reported case cannot be classified as a bug since this is a part of the regular gameplay. 

I have moved your topic to Game Discussion thread.

What the support agent did was place it out of the bug report area  because it's not a Bug!

 And into the discussion area where belonged .

And where you found it and Helped.

The pity is when people need to stand on others to try and elevate themselves.

What's getting tiresome is you showboating constantly Harassing the people that are here to help.

The plarium tech never told the poster he was wrong! he just placed the Post in the proper place in the forum. 

If you dispute any forum Mod /tech/ CMs actions there is a proper avenue for you to take stated in the forum Rule 3.15 

If the tech had just closed the topic instead of placing it where it belonged then you would have a valid point!

What the support agent did was place it out of the bug report area  because it's not a Bug!

 And into the discussion area where belonged .

And where you found it and Helped.

The pity is when people need to stand on others to try and elevate themselves.

djmoody said:

Limad said:

It's a pity that the support member who replied couldn't explain what's going on, but oh well. 

Well support doesn't see itself as a usual customer service team that resolves customer issues.

I suspect they are tightly monitored on performance and highly pressured internally to close all tickets to the tune of some internal metric.

It's appalling customer service. Each person that fobbed off like this will be very upset. Look at how much time and effort the Op put into that post. To give it a copy and paste reply which does nothing to resolve or explain their issue to them can be effectively summarised as 'we don't care'.

And how much effort would it really take write a useful copy and paste response to this kind of question that comes up over and over again.

You could stick the appropriate response to each question in an FAQ and then just link people to the appropriate FAq each time the same question came up in the future. It wouldn't take long to build up decent bank of responses to all the typical questions.

But hey, that is what would happen if anyone at Plarium actually cared about the customers and any pride in what they were doing. Tiny bit of extra effort creating exponential increases in the quality of the support.

Hello!

You're right. Support team works with hundreds of tickets/topics per day.

That's why on Forum they work with true Bug reports only. 

When they see the reported issue is not a bug, they move the topic to the Game discussion thread where the question is answered by other players/moderators/CM.

djmoody said:

Limad said:

It's a pity that the support member who replied couldn't explain what's going on, but oh well. 

Well support doesn't see itself as a usual customer service team that resolves customer issues.

I suspect they are tightly monitored on performance and highly pressured internally to close all tickets to the tune of some internal metric.

It's appalling customer service. Each person that fobbed off like this will be very upset. Look at how much time and effort the Op put into that post. To give it a copy and paste reply which does nothing to resolve or explain their issue to them can be effectively summarised as 'we don't care'.

And how much effort would it really take write a useful copy and paste response to this kind of question that comes up over and over again.

You could stick the appropriate response to each question in an FAQ and then just link people to the appropriate FAq each time the same question came up in the future. It wouldn't take long to build up decent bank of responses to all the typical questions.

But hey, that is what would happen if anyone at Plarium actually cared about the customers and any pride in what they were doing. Tiny bit of extra effort creating exponential increases in the quality of the support.

Hello!

You're right. Support team works with hundreds of tickets/topics per day.

That's why on Forum they work with true Bug reports only. 

When they see the reported issue is not a bug, they move the topic to the Game discussion thread where the question is answered by other players/moderators/CM.

I liked your suggestion about the link to FAQ included in Support team responses. I will discuss with them whether it can be done.