SyntaxError IR said:
Let's not forget about bugs. This is constructive feedback, though I believe Plarium dosen't see it as constructive. We know that bugs that dosen't benefit Plarium is solved within hours. Bugs that dosen't benefit players takes months to fix, if they fix it at all. This game get's more bugs by every update and no fixes are made.
As statements in this thread, but you also have happy players with less (immersion-breaking) bugs. After Champions and Stoneheart, I have to refresh my game 7-8 times a day. Before that, 2-3 times per day.
And you can forget about reporting them. If you do, be prepared to capture your game session by support to prove a bug. So now I have to download a tool to be able to capture my desktop and a tool to edit my video? (if no edit, the raw footage would be massive). I want to play the game for a few hours, not capture a video and edit it to prove a bug. We are not hired by Plarium to take care of their mess. We are not play testers for Plarium, this is a full game released without Alpha/Beta stamp (though it feels like Beta). Where is QA department?
I could continue, but I fear as I said that this wouldn't be taken as constructive feedback.
Hello!
Bugs are not divided into bugs that "benefit Plarium" and bugs that don't.
All bugs are divided on critical and non-critical.
Critical bugs are bugs related to loading issues (when players can't enter the game or severe lags prevent them play properly); bug related with payment systems; bugs that have a critical influence on the gameplay.
Such bugs are solved as soon as possible. Usually within several hours.
Noncritical bugs include almost all bugs related with UI (like a wrong icon displayed and so on) and bugs that don't affect the gameplay a lot.
Such bugs are usually fixed in one of the next game updates.
As for proving bugs, there are bugs that Support team can easily reproduce from their end. It means that the bug is relevant for all players and they forward it to devs at once.
Sometimes, a player reports bug, but neither Support team nor our QA team can reproduce it. Then you're right, Support team will ask you for different additional information.