Dear Lords

be sure we deleted them as soon as we see the spam

so sometimes perhaps our delay its a bit more but we are working on it

thanks for ur understanding and sorry if we miss some

Hello!

I don't think the increase of spam has anything to do with Forum update.

Sometimes we receive less spam, sometimes more. Moderators have quite a convenient feature to deal with spamming posts and doing their best in it.

As for choosing moderators for Forum, the process is quite long and many factors are taken into account. It's not a secret we can hire moderators who didn't spend many time on Forum before prefering for communication FB Group. But all of them have good knowledge of the game and enough in-game experience that allowed them to pass the selection/probation period.

I thought about applying for Moderator a few weeks back when Plarium was looking for Moderators. First lines of the application made me reconsider. I live in Norway, I am not considered being a part of the native English speaking community.

That said, I don't think they want me anyway. I speak too freely.

Alina Phoenix said:

Hello!

I don't think the increase of spam has anything to do with Forum update.

Sometimes we receive less spam, sometimes more. Moderators have quite a convenient feature to deal with spamming posts and doing their best in it.

As for choosing moderators for Forum, the process is quite long and many factors are taken into account. It's not a secret we can hire moderators who didn't spend many time on Forum before prefering for communication FB Group. But all of them have good knowledge of the game and enough in-game experience that allowed them to pass the selection/probation period.

You know, a good moderator doesn't need to have any knowledge about the game what so ever. A good moderator just need to be a good moderator and that is to be a janitor, help keep the forums tidy and police rules a forum is govern by. And that applies for any kind of forums. If they got some good knowledge of topics and can chime in, even better, but shouldn't be a requirement. Moderators shouldn't be lore keepers or go to people for help with game mechanics, and so on...

Interesting points, but you would probably all know that  every MOD is a gamer of the game so all of us have a lot of gameplay experience  ourselves no matter the servers we play on, almost all of the Stormfall Games work pretty much the same, all have barren beaconfields, all have upgradable offense and defense, all have the same buildings, etc. As I said, the only real difference is the upgradable catacombs you all have on the plarium server but their upgrade functions only have 2 benefits, 1 is to preserve a certain amount of resources from raids and the other is to keep our troops safe with automatic send to catacombs when they are upgraded to the max

With the spam, everytime I log into the forum,  I am always deleting those spam accounts  as spam sometimes more than 1 or 2 each time as I find them, each MOD checks all the threads when they log in, we delete the spam as soon as we see it

With the forum rules we all know them, what is required of us all, yes us MODS still have to obey those same rules too as they are there for a reason 1 to keep it civil and the other is because some Adult players do allow their children and teens to play the game with them and the last thing they need to be seeing if they check the forums for advice on a bug or just general game help is another player hurling abuse at others because they dont like an aspect of the game

If you feel you really need to vent then there are pages for the game called Rage Page and New Rage Page to use where I often see people vent as much as they want to

Christine Hare said:

Interesting points, but you would probably all know that  every MOD is a gamer of the game so all of us have a lot of gameplay experience  ourselves no matter the servers we play on, almost all of the Stormfall Games work pretty much the same, all have barren beaconfields, all have upgradable offense and defense, all have the same buildings, etc. As I said, the only real difference is the upgradable catacombs you all have on the plarium server but their upgrade functions only have 2 benefits, 1 is to preserve a certain amount of resources from raids and the other is to keep our troops safe with automatic send to catacombs when they are upgraded to the max

With the spam, everytime I log into the forum,  I am always deleting those spam accounts  as spam sometimes more than 1 or 2 each time as I find them, each MOD checks all the threads when they log in, we delete the spam as soon as we see it

With the forum rules we all know them, what is required of us all, yes us MODS still have to obey those same rules too as they are there for a reason 1 to keep it civil and the other is because some Adult players do allow their children and teens to play the game with them and the last thing they need to be seeing if they check the forums for advice on a bug or just general game help is another player hurling abuse at others because they dont like an aspect of the game

If you feel you really need to vent then there are pages for the game called Rage Page and New Rage Page to use where I often see people vent as much as they want to

Those of us who play on the Plarium server do not have this - I do not play on the facebook server and I choose not to bring games to my personal facebook page for a reason 

your posts continually insinuate that the servers are the same when they are not - they are similar but NOT THE SAME

just sayin.....

Christine Hare said:

If you feel you really need to vent then there are pages for the game called Rage Page and New Rage Page to use where I often see people vent as much as they want to

Uh, why on earth would I want to vent and rage at some place that have absolutely no meaning what so ever, or purpose? I know I can be a critique and sometimes harsh at that. But I see no reason in go to some page and went and rage for no other purpose than just that. I doubt any message what so ever you want to come across to Plarium will get picked up that way. 

I see no reason what so ever to rage, or act out like that. Vent frustration? sure, but that is something quite different. 

Jezebel, because venting in the wrong way gives the MODS and the CM no choice but to give a warning in message and/or slap a ban on, us MODS have to obey the rules and 1 thing I do know, all the bugs reported for your server  in the bug report section we experience those same bugs on the facebook server 

I am carefull how I word things on the forums so I dont break the rules but still get my point across

Sir Dan Saul Knight, when anyone is angry about  a new update or an annoying bug in the game, sure we all get away with a little bit of venting on the forums so long as we don't break the rules, iv'e seen Plarium give some players another chance and lift permanent bans but that does not happen very often

Even I have vented on the facebook community page but I am also extremely careful how I word it and same with any questions I ask them on anything I am not happy with for game changes so I get the message across to Plarium in a constructive way without breaking the forum rules and have never been warned or given a ban there as they are the same rules that are applied here. I am not a MOD on the facebook cp page and over the years I have seen many long time players (to many to keep count of) get the ban for cursing and being too negative with their venting about a change to the game or a bug so then they go vent  about the ban without holding back on the rage page instead where of course there are MODS and a Plarium CM as well but they have no say in what happens on the rage page

You all seem like really good quality hard fighting players with years of experience and gameplay expertise that you could use to help other gamers out with the questions they ask on the forums, that's a lot of the reason why I don't vent or get angry on the forums because I like to help others, its just the way I am

I know everyone is not happy with the cost of items in the game compared to how it used to be and with some of the new changes, but we all need to consider how we word what we say about these things in a constructive positive way  to get our point across so Plarium will look at it and Sir Dan Saul Knight dont get me wrong, your very intelligent in how your putting your point across on the forum with your comments and threads they are well structured, easy to understand and to the point in a constructive way 

its been a long time since ive been in here !!!!!

and i can see why ????

its still the players vrs  plarium the cash cow 

all i will say if you want to keep this game going 

 TALK MORE TO THE PLAYERS 

not the yes please we will do as you say people in here

if you cant see why the game in dieing now  you never will ???

thats just my view no one elses

Gadheras said:

Alina Phoenix said:

Hello!

I don't think the increase of spam has anything to do with Forum update.

Sometimes we receive less spam, sometimes more. Moderators have quite a convenient feature to deal with spamming posts and doing their best in it.

As for choosing moderators for Forum, the process is quite long and many factors are taken into account. It's not a secret we can hire moderators who didn't spend many time on Forum before prefering for communication FB Group. But all of them have good knowledge of the game and enough in-game experience that allowed them to pass the selection/probation period.

You know, a good moderator doesn't need to have any knowledge about the game what so ever. A good moderator just need to be a good moderator and that is to be a janitor, help keep the forums tidy and police rules a forum is govern by. And that applies for any kind of forums. If they got some good knowledge of topics and can chime in, even better, but shouldn't be a requirement. Moderators shouldn't be lore keepers or go to people for help with game mechanics, and so on...

If good knowledge of the game and in-game experience is the preferred requirement, it doesn't necessary make a good moderator imho.

Not in our case. We hire moderators not for them to be only a janitor, help keep the forums tidy and police rules a forum is govern by (though, these points are important as well). We hire moderators to help Community Managers with players' questions as well:

- Community managers reply to players' feedback and overall concerns.

- Moderators reply to the questions related to the in-game mechanics, help Support team process Bug Reports, share their in-game experience when we discuss players' feedback.

Taking it into account it's very important for us to have moderators who know the game well.

Is it just me, or have forum spam increased a lot with the new changes to the forum/portal?

i dont think the spammers have increased. 

Sir Dan Saul Knight, I agree with you on many points, we all have different personalities, I am 1 of the calm personality types, but In saying that I have seen many times where players have been given so many chances to play by the forum rules with many warnings given in message to them before any ban is placed and even then the 1st ban is not a permanent 1 from what I have also seen. 

As far as the spam goes, I deleted 4 today from the game discussion thread just before, that's a lot more than I normally see meaning they have found a way  in and I still have more threads to go through yet 

Futrikelv said:

Noticed that it's now 3.4 million (increase by at least 400K since a month ago) registred users in these forums. Number was higher (3.55 million) a few days ago, spam bots removed?

You kinda get levied into the forums when you start play one of their games. If it had been actual forum users. I think the mods would walked out :p

Something is sertainly going on. Another 70.000 members gone from the counter. As it was at 3.55 million at the time of my initial post above. I did notice a big influx of "new" members over 2-3 weeks. After checking yesterday it was at 3.4 million members and now at 3.3 million. At least they are being removed.