character deletion

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Deleted

Jul 7, 2018, 01:1307/07/18

character deletion

account deletion...would like to know why it happened? Account name Ericson server Farswol's crown i was a direct connect to plarium.com...

and why when i tried to go to tech support did i get 20 screens of cars signs and is this a road when i am clearly logged into the same account that was deleted... and still not allowed to request why this happened... you don't want to fix it i will be fine with reversing the 500 or so charges to my crediit card won't bother me in the slightest i am getting really tired of the issues here for a game in its 9th year this should be running like a well oiled machine not freezing up dropping items losing accounts and so on...

Comments

Iron Apex

Jul 8, 2018, 22:0207/08/18

08/03/14

1364

check your server.

sometimes i logs you into the wrong server

Juglar del Viento

Jul 9, 2018, 13:0407/09/18

04/10/15

1437

Lord Patick

as lord ironapex said you could be transported to other server in which you have to begin again, please check the server you have all your progress done clicking on the name of the server. The name you can find it on top screen at the right of your castle name and coordenates.

if this not works and really you have a problem with your account , please follow this link to support and issues related with accounts for checking it: https://plariumsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=168205

hope you can solve ur issue soon

Regards

Deleted

Jul 10, 2018, 23:0207/10/18

Jul 10, 2018, 23:16(edited)

Juglar del Viento said:

Lord Patick
as lord ironapex said you could be transported to other server in which you have to begin again, please check the server you have all your progress done clicking on the name of the server. The name you can find it on top screen at the right of your castle name and coordenates.
if this not works and really you have a problem with your account , please follow this link to support and issues related with accounts for checking it: https://plariumsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=168205

hope you can solve ur issue soon
Regards

That would be great but since you require that i be in game to get the data that comes off the bottom left of the help menu to actually submit that form it won't work. so once again i am back to this forum... i did actually try that before see i have a copy of that info in my autocomplete and that info have been rejected in every attempt to contact your help desk so you wonder why i am frustrated by the time i post in here

uid 351774 / pp39862838 / Farwol's Crown / segment00

thats what is in the bottom of my help guide...my cood is -840 -970

as far as logging into a server it never gives me a choice it rams me straight into my server...in this case yes the wrong server...and under the wrong name...

Molly Fisher

Jul 11, 2018, 00:4607/11/18

06/12/15

214

Patrick Williams said:

as far as logging into a server it never gives me a choice it rams me straight into my server...in this case yes the wrong server...and under the wrong name...

Patrick, did you try clicking on the server name when you're logged in? Yes, you land on one server right away when you open the game. You can change server once you are in the game by clicking on the server name on top of your game screen. That click should open a window where you can select the server to which you want to change. You will have to reload after each server change.

Deleted

Jul 11, 2018, 13:4207/11/18

i tried it just to keep you people happy... but you are not looking at the issue of my account is not being reconized because it is different going in since its apparently deleted...interestly enough same day i made a new investment in this game...

Alina PhoenixAdmin

Jul 12, 2018, 09:1207/12/18

02/29/16

5604

Hello, my Lord!

Your account is not deleted and it's still present in the game, on server 3:

The only reason why you can't access it is that you logged in to the wrong server as it was said in the comments above.

When you enter the game, please make sure you are in the third server:

As for sending a report to Support team, while filling in the form, you need to add only this information in "Your game ID or coordinates" field:

pp39862838

All other information should be deleted.

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Account name Ericson server Farswol's crown i was a direct connect to plarium.com...</p><p>and why when i tried to go to tech support did i get 20 screens of cars signs and is this a road when i am clearly logged into the same account that was deleted... and still not allowed to request why this happened... you don't want to fix it i will be fine with reversing the 500 or so charges to my crediit card won't bother me in the slightest i am getting really tired of the issues here for a game in its 9th year this should be running like a well oiled machine not freezing up dropping items losing accounts and so on...</p><br><p><br></p>","createdDate":"1530925980000","folderId":"51","id":"105869","authorId":"3079781","authorRegistered":"","authorName":"Deleted","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1914","commentsCount":"6","likesCount":"0","authorCommentsCount":"2","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/stormfall-age-of-war/51_game-discussion/105869_character-deletion-/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/31141/","commentUrl":"/en/comment/topic_495914/"},"strings":{"userRole":"","userId":"31141","contentDraftJs":"","contentHtml":"<p>check your server. </p><br><p>sometimes i logs you into the wrong server</p><br>","userRegistered":"1407084753440","userCommentsCount":"1364","userName":"Iron Apex","createdDate":"1531087350040","editedDate":"0","id":"495914","entityId":"105869","likesCount":"0","quotedId":"","userBanId":"75"},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"495914","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/277364/","commentUrl":"/en/comment/topic_496060/"},"strings":{"userRole":"","userId":"277364","contentDraftJs":"","contentHtml":"<p>Lord Patick</p><p>as lord ironapex said you could be transported to other server in which you have to begin again, please check the server you have all your progress done clicking on the name of the server. The name you can find it on top screen at the right of your castle name and coordenates.</p><p>if this not works and really you have a problem with your account , please follow this link to support and issues related with accounts for checking it: <a href=\"//plariumsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=168205\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=168205</a></p><br><p>hope you can solve ur issue soon</p><p>Regards</p>","userRegistered":"1428687025940","userCommentsCount":"1437","userName":"Juglar del Viento","createdDate":"1531141453263","editedDate":"0","id":"496060","entityId":"105869","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/10023754.jpeg?v=1623093150"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"496060","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/3079781/","commentUrl":"/en/comment/topic_496377/"},"strings":{"userRole":"","userId":"3079781","contentDraftJs":"","contentHtml":"<p>Juglar del Viento said:</p><br><blockquote><p>Lord Patick</p><p>as lord ironapex said you could be transported to other server in which you have to begin again, please check the server you have all your progress done clicking on the name of the server. The name you can find it on top screen at the right of your castle name and coordenates.</p><p>if this not works and really you have a problem with your account , please follow this link to support and issues related with accounts for checking it: <a href=\"//plariumsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=168205\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=168205</a></p><br><p>hope you can solve ur issue soon</p><p>Regards</p></blockquote><br><p>That would be great but since you require that i be in game to get the data that comes off the bottom left of the help menu to actually submit that form it won't work. so once again i am back to this forum... i did actually try that before see i have a copy of that info in my autocomplete and that info have been rejected in every attempt to contact your help desk so you wonder why i am frustrated by the time i post in here</p><br><p>uid 351774 / pp39862838 / Farwol's Crown / segment00  </p><br><p>thats what is in the bottom of my help guide...my cood is -840 -970  </p><br><p>as far as logging into a server it never gives me a choice it rams me straight into my server...in this case yes the wrong server...and under the wrong name...</p>","userRegistered":"","userCommentsCount":"2","userName":"Deleted","createdDate":"1531263738327","editedDate":"1531264573903","id":"496377","entityId":"105869","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"496377","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/471249/","commentUrl":"/en/comment/topic_496388/"},"strings":{"userRole":"","userId":"471249","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Patrick Williams said:</div><br><blockquote><p><br></p><p>as far as logging into a server it never gives me a choice it rams me straight into my server...in this case yes the wrong server...and under the wrong name...</p></blockquote>Patrick, did you try clicking on the server name when you're logged in? Yes, you land on one server right away when you open the game. You can change server once you are in the game by clicking on the server name on top of your game screen. That click should open a window where you can select the server to which you want to change. You will have to reload after each server change.","userRegistered":"1434141817883","userCommentsCount":"214","userName":"Molly Fisher","createdDate":"1531269984553","editedDate":"0","id":"496388","entityId":"105869","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/21.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"496388","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/3079781/","commentUrl":"/en/comment/topic_496483/"},"strings":{"userRole":"","userId":"3079781","contentDraftJs":"","contentHtml":"i tried it just to keep you people happy... but you are not looking at the issue of my account is not being reconized because it is different going  in since its apparently deleted...interestly enough same day i made a new investment in this game...","userRegistered":"","userCommentsCount":"2","userName":"Deleted","createdDate":"1531316525507","editedDate":"0","id":"496483","entityId":"105869","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"496483","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1046840/","commentUrl":"/en/comment/topic_496685/"},"strings":{"userRole":"Admin","userId":"1046840","contentDraftJs":"","contentHtml":"<p>Hello, my Lord!</p><p>Your account is not deleted and it's still present in the game, on server 3:</p><img src=\"//cnt-forum.plarium.com/file.bmp?g=d483d943-6a40-4bdc-a319-fd71d8e9db34\"><br><br><p>The only reason why you can't access it is that you logged in to the wrong server as it was said in the comments above.</p><p>When you enter the game, please make sure you are in the third server:</p><img src=\"//cnt-forum.plarium.com/file.bmp?g=d8268ad0-9300-49d9-b07d-0dc5e2ecdea9\"><br><img src=\"//cnt-forum.plarium.com/file.bmp?g=ace2aa2c-755b-4579-a862-e8fdbaffa95f\"><br><br><p>As for sending a report to Support team, while filling in the form, you need to add only this information in \"Your game ID or coordinates\" field:</p><p>pp39862838</p><p>All other information should be deleted.</p>","userRegistered":"1456743215047","userCommentsCount":"5604","userName":"Alina Phoenix","createdDate":"1531386759210","editedDate":"0","id":"496685","entityId":"105869","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fs3.us-east-2.amazonaws.com%2fplarium-avatar%2f19112073.jpeg%3fv%3d1540296742&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"496685","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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Account name Ericson server Farswol's crown i was a direct connect to plarium.com...</p><p>and why when i tried to go to tech support did i get 20 screens of cars signs and is this a road when i am clearly logged into the same account that was deleted... and still not allowed to request why this happened... you don't want to fix it i will be fine with reversing the 500 or so charges to my crediit card won't bother me in the slightest i am getting really tired of the issues here for a game in its 9th year this should be running like a well oiled machine not freezing up dropping items losing accounts and so on...</p><br><p><br></p>","createdDate":"1530925980000","folderId":"51","id":"105869","authorId":"3079781","authorRegistered":"","authorName":"Deleted","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1914","commentsCount":"6","likesCount":"0","authorCommentsCount":"2","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/stormfall-age-of-war/51_game-discussion/105869_character-deletion-/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/31141/","commentUrl":"/en/comment/topic_495914/"},"strings":{"userRole":"","userId":"31141","contentDraftJs":"","contentHtml":"<p>check your server. </p><br><p>sometimes i logs you into the wrong server</p><br>","userRegistered":"1407084753440","userCommentsCount":"1364","userName":"Iron Apex","createdDate":"1531087350040","editedDate":"0","id":"495914","entityId":"105869","likesCount":"0","quotedId":"","userBanId":"75"},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"495914","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/277364/","commentUrl":"/en/comment/topic_496060/"},"strings":{"userRole":"","userId":"277364","contentDraftJs":"","contentHtml":"<p>Lord Patick</p><p>as lord ironapex said you could be transported to other server in which you have to begin again, please check the server you have all your progress done clicking on the name of the server. The name you can find it on top screen at the right of your castle name and coordenates.</p><p>if this not works and really you have a problem with your account , please follow this link to support and issues related with accounts for checking it: <a href=\"//plariumsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=168205\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=168205</a></p><br><p>hope you can solve ur issue soon</p><p>Regards</p>","userRegistered":"1428687025940","userCommentsCount":"1437","userName":"Juglar del Viento","createdDate":"1531141453263","editedDate":"0","id":"496060","entityId":"105869","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/10023754.jpeg?v=1623093150"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"496060","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/3079781/","commentUrl":"/en/comment/topic_496377/"},"strings":{"userRole":"","userId":"3079781","contentDraftJs":"","contentHtml":"<p>Juglar del Viento said:</p><br><blockquote><p>Lord Patick</p><p>as lord ironapex said you could be transported to other server in which you have to begin again, please check the server you have all your progress done clicking on the name of the server. The name you can find it on top screen at the right of your castle name and coordenates.</p><p>if this not works and really you have a problem with your account , please follow this link to support and issues related with accounts for checking it: <a href=\"//plariumsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=168205\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=168205</a></p><br><p>hope you can solve ur issue soon</p><p>Regards</p></blockquote><br><p>That would be great but since you require that i be in game to get the data that comes off the bottom left of the help menu to actually submit that form it won't work. so once again i am back to this forum... i did actually try that before see i have a copy of that info in my autocomplete and that info have been rejected in every attempt to contact your help desk so you wonder why i am frustrated by the time i post in here</p><br><p>uid 351774 / pp39862838 / Farwol's Crown / segment00  </p><br><p>thats what is in the bottom of my help guide...my cood is -840 -970  </p><br><p>as far as logging into a server it never gives me a choice it rams me straight into my server...in this case yes the wrong server...and under the wrong name...</p>","userRegistered":"","userCommentsCount":"2","userName":"Deleted","createdDate":"1531263738327","editedDate":"1531264573903","id":"496377","entityId":"105869","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"496377","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/471249/","commentUrl":"/en/comment/topic_496388/"},"strings":{"userRole":"","userId":"471249","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Patrick Williams said:</div><br><blockquote><p><br></p><p>as far as logging into a server it never gives me a choice it rams me straight into my server...in this case yes the wrong server...and under the wrong name...</p></blockquote>Patrick, did you try clicking on the server name when you're logged in? Yes, you land on one server right away when you open the game. You can change server once you are in the game by clicking on the server name on top of your game screen. That click should open a window where you can select the server to which you want to change. You will have to reload after each server change.","userRegistered":"1434141817883","userCommentsCount":"214","userName":"Molly Fisher","createdDate":"1531269984553","editedDate":"0","id":"496388","entityId":"105869","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/21.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"496388","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/3079781/","commentUrl":"/en/comment/topic_496483/"},"strings":{"userRole":"","userId":"3079781","contentDraftJs":"","contentHtml":"i tried it just to keep you people happy... but you are not looking at the issue of my account is not being reconized because it is different going  in since its apparently deleted...interestly enough same day i made a new investment in this game...","userRegistered":"","userCommentsCount":"2","userName":"Deleted","createdDate":"1531316525507","editedDate":"0","id":"496483","entityId":"105869","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"496483","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1046840/","commentUrl":"/en/comment/topic_496685/"},"strings":{"userRole":"Admin","userId":"1046840","contentDraftJs":"","contentHtml":"<p>Hello, my Lord!</p><p>Your account is not deleted and it's still present in the game, on server 3:</p><img src=\"//cnt-forum.plarium.com/file.bmp?g=d483d943-6a40-4bdc-a319-fd71d8e9db34\"><br><br><p>The only reason why you can't access it is that you logged in to the wrong server as it was said in the comments above.</p><p>When you enter the game, please make sure you are in the third server:</p><img src=\"//cnt-forum.plarium.com/file.bmp?g=d8268ad0-9300-49d9-b07d-0dc5e2ecdea9\"><br><img src=\"//cnt-forum.plarium.com/file.bmp?g=ace2aa2c-755b-4579-a862-e8fdbaffa95f\"><br><br><p>As for sending a report to Support team, while filling in the form, you need to add only this information in \"Your game ID or coordinates\" field:</p><p>pp39862838</p><p>All other information should be deleted.</p>","userRegistered":"1456743215047","userCommentsCount":"5604","userName":"Alina Phoenix","createdDate":"1531386759210","editedDate":"0","id":"496685","entityId":"105869","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fs3.us-east-2.amazonaws.com%2fplarium-avatar%2f19112073.jpeg%3fv%3d1540296742&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"496685","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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