All Categories

Bug Reports

Bug Reports

Search
Jun 12, 2017, 13:5606/12/17
1

Bug Reports

I can not find how to report a bug - this has got to be the most frustrating support effort ever!! I have an issue where some castles on the map do not show league information and in some cases I can't see the castle at all. Additionally I can not see details on the the unit upgrade screen so can not upgrade units. Is anyone having a similar problem - or can anyone tell me how to report a problem to support?
Views
5k
Comments
6
Comments
Jun 12, 2017, 14:4106/12/17
07/03/15
49
The first bonus of 2X resources X5 raids per day doesn't do anything. My resource store only increases the regular amount not double.
Jun 12, 2017, 15:5006/12/17
03/22/16
1289

allynmac53 said:


I can not find how to report a bug - this has got to be the most frustrating support effort ever!! I have an issue where some castles on the map do not show league information and in some cases I can't see the castle at all. Additionally I can not see details on the the unit upgrade screen so can not upgrade units. Is anyone having a similar problem - or can anyone tell me how to report a problem to support?

If you go to support and look at any FAQ the link will appear at the bottom of the page. or submit directly to https://plariumsupport.zendesk.com/hc/en-us/requests/new

Jun 12, 2017, 15:5306/12/17
Jun 12, 2017, 15:54(edited)
03/22/16
1289

Euclus said:


The first bonus of 2X resources X5 raids per day doesn't do anything. My resource store only increases the regular amount not double.

First let's look at a screenshot if you have one. Make sure you enable the bonus. If you check the amounts for say a 50K raid. The total will say 50, 000 but add up the numbers of resources manually, that total should be double or 100K. If this doses not happen send a ticket to support at  https://plariumsupport.zendesk.com/hc/en-us/requests/new with screenshots so they can verify you had the bonus enablked and not funtioning correctly.

Jun 13, 2017, 15:2606/13/17
07/03/15
49
Now the bonus raids reduced by 1 to 4 after I activated it but before I made a raid. THEN I made two raids and it did not register the two raids but remains at 4 bonus raids left. I copied down my resource amounts just before my raid hit and the amount I gained was not a bonus. There's definitely something wrong. Yes, I did file a tech report, just in case anyone else is not getting their bonuses???
Jun 14, 2017, 10:3206/14/17
1
Thanks for your help Brunson - much appreciated.
May 5, 2024, 11:5205/05/24
01/13/21
1

The link above asks which game you are writing about and Raid: Shadow Legends is not an option.