I keep getting kicked out of the game when i reach level 63 and lose all my saphires

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I keep getting kicked out of the game when i reach level 63 and lose all my saphires

Deleted

Mar 22, 2017, 13:1903/22/17

I keep getting kicked out of the game when i reach level 63 and lose all my saphires

I have an error message ID:PP 28637208, this is the second time I have had it, the first time I was registered as luvkysod, and it would not recognise my email address, I had to restart at the loss of 20k + saphires.

I restarted using the same email address, and user name luckysod, now it looks like it will happen again, and again I will loss 13k saphires.

If I have to restart again I will not purchase any saphires again, and if I restart I would you to look at both my old cities and return what I have lost.

lucky

Comments

Alina BrightAdmin

Mar 22, 2017, 13:4503/22/17

Mar 22, 2017, 17:57(edited)

03/01/16

5810

Hi! Please, contact our Support Team and provide them with this information, so they can help you >> https://plariumsupport.zendesk.com/hc/en-us/requests/new

Thomas Brunson

Mar 22, 2017, 17:5703/22/17

1289

Eugenia Misura said:

Hi! Please, contact our Support Team and provide them with this information, so they can help you >> https://plariumsupport.zendesk.com/hc/en-us/requests/new https://plarium.com/en/support/

Edited the post. There were two links.

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Please, contact our Support Team and provide them with this information, so they can help you >> <a href=\"https://plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new</a></p>","userRegistered":"1456823904090","userCommentsCount":"5810","userName":"Alina Bright","createdDate":"1490190327103","editedDate":"1490205436090","id":"284566","entityId":"37118","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"true","compositeId":"284566","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1059812/","commentUrl":"/en/comment/topic_284668/"},"strings":{"userRole":"","userId":"1059812","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Eugenia Misura said:</div><br><blockquote><p>Hi! Please, contact our Support Team and provide them with this information, so they can help you >> <a href=\"https://plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new</a><a href=\"https://plarium.com/en/support/\" target=\"_blank\">https://plarium.com/en/support/</a></p>   </blockquote>Edited the post. 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