Hi! https://plariumsupport.zendesk.com/hc/en-us/requests/new Please use this link to contact our Support Team.
As for the Sketches, they are available in certain Development Tournaments.
The support needs 3 days to reply and in the moment i can't even contact them. I bought a building (town house lvl 20 to lvl 21) for almost 20k sapp and i did not want it. The game was frozen and after i was reloding the building was build. I think it is kind of cheating and I did not press this button. The support gave me the fault, he siad, i should be more careful... This is very funny because i am a very careful player, and btw they can see it if they study my account. Cheating customers is something that is not working well. :) If I don't get help and my 20k sapp back, i will quite that game forever. I am not willing to spend any Euro anymore if plarium is treating customers like this.
This has happened to many players. Unfortunately, Plarium sees these incidents as player error and will not refund the spent sapphires.The support needs 3 days to reply and in the moment i can't even contact them. I bought a building (town house lvl 20 to lvl 21) for almost 20k sapp and i did not want it. The game was frozen and after i was reloding the building was build. I think it is kind of cheating and I did not press this button. The support gave me the fault, he siad, i should be more careful... This is very funny because i am a very careful player, and btw they can see it if they study my account. Cheating customers is something that is not working well. :) If I don't get help and my 20k sapp back, i will quite that game forever. I am not willing to spend any Euro anymore if plarium is treating customers like this.
Thx Isaak
