Lord Anopheles

try to follow this instructions on this post: https://plarium.com/forum/en/stormfall-age-of-war/bug-reports/23946_loading-issues-4/

hope u can finally access the game

Regards

I don't have any cookies and wont install any third party tool

First I just wont do it secondly I don't see why it should help

this morning all worked fine and then nothing works anymore? doesn't sounds like I need a third party tool to get my access back

So this reply couldn't help me

Especially in the topic you mentioned the problem was that the loading freezes at 0%

my loading wont freeze it will go till 100% and then I get an error.

Anopheles said:

I don't have any cookies and wont install any third party tool

HI again

every browser uses cookies and the most u use it the most cookies and temp files got loaded in ur disk. removing them and clean the browser cache can help u to load the game even more today that a little change has been made and those datas can interfere with the game to load it properly.

hope u can solve ur problem if not please send a ticket to support following this link

I said I don't have cookies because every temporary data and cookies will get deleted as soon as I close my browser so every time I start my browser there are no cookies.

If I click on this link it asks me to log in but my login information wont work .. if I click on reset password it says cannot be reset

So do I need to register anywhere so Im able to open a ticket?

and can I get a shield for the time I cant login?

Anopheles said:

I said I don't have cookies because every temporary data and cookies will get deleted as soon as I close my browser so every time I start my browser there are no cookies.

If I click on this link it asks me to log in but my login information wont work .. if I click on reset password it says cannot be reset

So do I need to register anywhere so Im able to open a ticket?

and can I get a shield for the time I cant login?

Dear lord

sorry my fault ... try this one:https://plariumsupport.zendesk.com/hc/en-us/requests/new

i have mistaken the last i wrote (already corrected)

sorry again

REgards

I am having the same issue did everything with the cookie delete etc.  this is what i get

http://prntscr.com/ekvgrd

sunny_sams said:

I am having the same issue did everything with the cookie delete etc.  this is what i get

http://prntscr.com/ekvgrd

Lord Sunny

please confirm me if u still experiment that issue or if it has been solved yet

if u still are with problems please try to log with other browser or sent a ticket to support following the link i provided in my last comment

Regards

The game is running very slow and it is not the first time!

Late cursor response, i did not want to build up a building for 20k sapp. the game did not response and after i was reloading the bulding was build immediatly and i lost 20k sapp. I wrote a report and hopefully i will get an answer 3 days later. Sry guys but the support is really getting worse. 

Still not fixed...I'm getting pretty upset that I am not able to access the game.  this day 3 now

I have submitted  ticket I received an auto reply and then a message about 12 hours later.  I have not heard anything since.  This is now coming up on day 4 and with paying some money too get the starter pack and also some troops it would be nice to be able to play...very frustratin g

bjoernschmidt76 said:

The game is running very slow and it is not the first time!

Late cursor response, i did not want to build up a building for 20k sapp. the game did not response and after i was reloading the bulding was build immediatly and i lost 20k sapp. I wrote a report and hopefully i will get an answer 3 days later. Sry guys but the support is really getting worse. 

There can be many reasons why the lags occur.
The issue can be on your PC/browser/router/Internet provider/CDN/our server/etc.

To understand the reason of lag, we need some additional information. You can help us to investigate your case if you do the following:

1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6

2. Access Network tab http://screencast.com/t/rRKZ9T9bsG

3. Try to access the game

4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g

5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it.

6. Send this information to our Support Team: https://plariumsupport.zendesk.com/hc/en-us/requests/new

They will help you to understand the reason of your lags and will help you to fix them.